In this article you’ll learn:

• Why Upsells Matter in Short-Term Rentals in 2025
• Methodology of the Vacation Rental Upsells Research
• Key Findings of the Research
• Adoption of Upsells in Vacation Rentals
• Main Barriers for Implementing Upsells in Vacation Rentals
• Vacation Rental Upsells Geography Breakdown
• Company Size Breakdown in Vacation Rental Upsells
• Top 10 Upsells Offered in Vacation Rentals
• Regional Upsell Revenue Hotspots
• Recommendations Based on the Findings
• Thoughts on Building a Robust Upselling Strategy in Your Hospitality Business

Methodology: Actionable Insights from Global Data

We analyzed 4,394 vacation rental businesses globally (Q1-Q4 2024) through direct booking site audits tracking upsell mentions.
Note: Early check-in, late checkout, and mid-stay cleaning services – operational upsells – were excluded to avoid skewing results.

Sample Breakdown:

• Regions: North America (67%), Europe (28%), Asia + Middle East (2%), Oceania (2%), Latin America (1%)
• Company Sizes: Small (1–9 listings) – 4%; Medium (10–29 listings) – 46%; Growth (30–99 listings) – 33%; Large (100-250) – 16%; Scale up (250+) – 3%

Key Findings: Bridging the Gap Between Guest Preferences and Revenue Opportunities

After a detailed analysis of data from over 4,000 short-term rental operators, here’s what we discovered.

1. Low Adoption, High Potential

Only 17.6% of short-term rental properties offer upsells, despite strong demand for local experiences.

Are you part of the 17.6%? Calculate how much you could earn with automated upsells. 

2. Europe Leads with Experiential Upsells

• Europe dominates due to high density of vacation rental markets in Portugal, Spain & France. Additionally the add-on offers align with local culture and heritage.
• North America follows, with strong representation in Florida, California, and Hawaii. These regions cater to business travelers, families and multi-generational stays.
• Asia and Middle East target high-net-worth guests seeking memorable stays.

3. Growth-Stage Companies Win with Upsells

Growth-stage STR companies (30–99 listings) lead in upsells, while very small and enterprise-level firms lag behind. 

4.Transportation & Local Activities: The Most Offered Upsells

(What successful STRs are selling – and where you’re missing out)

Revenue Impact: Properties with upsells maintain higher RevPAR during downturns, driven by guest loyalty and repeat bookings.

Building Your Upselling Strategy

The short-term rental industry’s path to revenue growth lies in blending operational efficiency with guest-centric innovation. By integrating upselling strategies that align with guest preferences and local attractions, property managers can unlock new revenue streams. This is while crafting unforgettable overall guest experiences.

It is clear that upsells and add-ons is not something to be excluded from the vacation rental industry outlook. Property management companies and hospitality businesses that want to stand out with positive reviews and boost revenue should consider upsells. In order for you to make data-driven decisions, we’ve performed an in-depth analysis of trends of upsells adoption by STR operators.

We hope this will guide you in finding the right upsell options that work for you and your guests. Of course, you are the best experts in your market – no one knows your guests’ preferences and the best offerings in your area better than you. We also recommend conducting an internal analysis of your guest messaging to identify popular demand, revenue opportunities, and areas for improvement.

1. Logistics or “The No Time” Myth

Reality Check

• Automation Makes it Simple

Modern automation tools handle the entire process – from offering and confirming to scheduling cleaning crews. Yes, you can’t automate the cleaning, but you can make it faster and more seamless.

• Flexibility is Key

Think flexible, not extreme. A 1 PM early check-in or noon checkout can be just as appealing to guests as more extended windows. You maintain control of your schedule while monetizing those extra hours that naturally exist between bookings.

• Practical Implementation Tips

When you receive an early check-in or late checkout request, here’s your simple checklist:

Q: Do you need to accept the early check-in right away?

A: No, you can wait until you have better visibility of your schedule.

Q: Can you accept closer to the check-in date?

A: Yes, this gives you time to coordinate with your cleaning team and ensure everything is ready.

Q: Can you take a credit card imprint to automatically charge it when accepted?

A: Absolutely – this secures the booking while giving you flexibility in timing.

Q: How will you communicate availability to the guest?

A: Set up automated notifications through your property management system.

2. Guest Communication or The “Fewer Touchpoints is Better” Myth

Reality Check

Strategic upsells actually reduce guest messages by anticipating and automatically fulfilling common requests. Plus, guests appreciate having options at their fingertips.

• Proactive vs. Reactive Approach

By setting up your upsell offerings in advance, you transform multiple back-and-forth conversations into simple one-click approvals

Being proactive means your system does the selling for you, turning guest requests into automatic revenue opportunities

• Partnerships and Affiliate Programs

Connect with local tour operators and experience providers who handle the communication with the guests.

You simply advertise their services and earn a commission – no need to manage bookings or coordinate details. This creates passive income while service providers handle the guest interaction

• Practical Implementation Tips

Here’s how to minimize work while maximizing revenue:

Q: Are you being proactive or reactive?

A: Being proactive by setting up automated offers means less work later. Don’t wait for guests to ask – have options ready and visible from the start.

Q: Are you asking the guest if they want something?

A: Instead of initiating conversations, let your system showcase available options automatically at key booking moments. This transforms manual outreach into passive opportunities.

Q: Are you presenting them with a menu of offers they can choose from?

A: Create a digital “service menu” that guests can browse and book on their own time. This eliminates the need for back-and-forth communication while capturing revenue opportunities.

3. Guest Experience Impact or The “Luxury Properties Don’t Upsell” Myth

Reality Check

 High-end hotels consistently offer premium add-ons. When presented properly, upsells enhance the luxury experience by offering personalization. Think private chef services, luxury airport transfers, or exclusive local experiences.

• Value-Added Services, Not Nickel-and-Diming

The recent Beyond’s survey showed that 80% of guests surveyed aren’t just looking for the cheapest rate—they’re willing to pay for quality amenities and a better location. Proactively offering relevant services actually improves guest satisfaction. It’s about anticipating and fulfilling guest needs, not charging for basic amenities. When you provide services guests are already seeking, you enhance their stay while driving revenue.

• Luxury is About Options

True luxury isn’t just about free toiletries – it’s about access to exceptional experiences. Whether it’s a helicopter tour or a private chef, premium guests expect premium options. The key is matching the service level to your property segment and guest expectations.

• Practical Implementation Tips

Here’s how to enhance guest experience through strategic upsells:

Q: Are you providing amenities that can be tailored to each individual or their experience?

A: Consider your guest profiles – business travelers might value early check-in and workspace amenities, while leisure travelers might prefer local experiences and late checkout. Customize your offerings accordingly.

Q: How are you leveraging upsells to enhance guest experience?

A: Think beyond basic amenities. Offer memorable experiences that align with your property’s positioning – from premium airport transfers for luxury properties to local wine tastings for boutique stays. The goal is to enhance, not exploit.

4. Payments and Accounting or The “Accounting Nightmare” Myth

Reality Check

Service-based upsells like concierge offerings typically generate revenue that’s 100% yours – no owner split required. For operational upsells like early check-in or late checkout, you can decide whether to share this revenue, considering it’s your team handling the extra work.

• Understanding Revenue Classification

Upsells are your direct revenue stream, separate from property management trust funds. These are value-added services you provide as a business owner. Think of it as your concierge service division, not part of the traditional property management scope.

• Business Line Differentiation

Upsell services represent an additional revenue stream, distinct from rental income. This is about expanding your business model beyond basic property management. You’re operating as a service provider, creating new value for your guests and your business.

• Practical Implementation Tips

Here’s how to properly structure upsells in your hospitality business:

Q: Is this trust accounting or a service you offer?

A: This is your service offering, not trust accounting. You’re providing and managing these services directly – from early check-ins to local experiences. These are business revenues, not held funds.

Q: A separate business line or a product offering in your business?

A: Consider this a product extension of your existing business. Just as hotels offer room service and concierge services, you’re expanding your revenue streams through guest services. This is about growing your business model, not complicating your trust accounting.

5. Uncertain ROI or The “Not Worth It” Myth

Reality Check

• Understanding Return on Investment

The revenue potential from upsells significantly outweighs the setup effort. With automation and intuitive user experience, designed on the best practices of e-commerce, the ongoing management effort is minimal. Each property in your portfolio becomes an additional revenue generator.

Our data shows properties averaging $200 additional revenue per booking through strategic upsells. With automation handling the heavy lifting, it’s pure profit.

But don’t take our word for it – just look at GoodNight Premium Stays in Phoenix. Within their first 6 months of implementing automated upsells through Enso Connect, they generated $250,000 in pure profit. Learn how they did it.

• Practical Implementation Tips: Data-Driven Decision

Location, listing count, and available additional services directly impact potential earnings. Calculate your properties’ revenue potential with our ROI calculator.

Final Thoughts

Take the Next Step

While market research indicates year-over-year growth in the vacation rental space, external pressures are squeezing profitability for many hospitality operators. These challenges are local regulations, rising bank lending rates, and cost-of-service inflation. AirDNA reports that the average revenue for an Airbnb property in the U.S. is about $33,000 per year. Top-performing properties can earn significantly more. However, many once very profitable properties are now at risk due to these threats to their bottom line.

In the competitive world of short-term rentals, it’s safe to say that many rental property managers are feeling the pinch. So, how can your property become a top performer? The key lies in effective upselling strategies.

Hesitant about upsells in your STR business? You’re not alone. Many property managers had doubts before seeing the results. Let’s bust the top 5 myths holding you back from this extra revenue stream.

Want to see how we calculated these numbers? Dive into our in-depth analysis of vacation rental upsell economics.

What to Upsell?

Often, vacation rental professionals who start implementing upsells struggle to identify the most relevant upsell offers for their guests.

Let’s dive into the two most common types of upsells: operational and experiential stay enhancements.

Experiential Upsells

In contrast, experiential upsells are more nuanced. These involve offering unique experiences – think guided local tours, cooking classes, or special dining experiences.

What hospitality industry pros say about the impact of vacation rental upsells

Read the full case study for quick rental startup growth.

Read the full case study about $250,000 in upsell revenue generated during the first 6 months. 

Read the full case study on turning the upsell skepticism into 1,000 Euros in a month. 

Take the Next Step

How many holiday homes are there in Florida? Finding the competitive edge.

In Florida, there are 221,600 vacation homes spread across several cities, highlighting the state’s popularity as a vacation destination.

As of May 2024, there are over 40,500 Airbnb listings in Miami, Florida alone, making it the city with the highest number of Airbnbs in the state. Other Florida cities also have significant numbers of Airbnb listings, such as Tampa with 16,020 listings, and Orlando with 11,025.

With so many options, and a high competition from hotels, you are on the lookout for ways to stand out in the market. The good news is that the right upselling strategy provides a competitive edge, regardless of business size.

What are Short-Term Rental Upsells?

A short-term rental upsell is a powerful tool which refers to the practice of offering guests additional products, services, or upgrades to enhance their stay, while increasing the revenue. This strategy is commonly used in the short-term rental industry and can be either operational, or involve tours, activities, and experiences.  The key to successful upselling is understanding the guests’ needs and preferences and offering relevant and valuable additions that enhance their experience. Effective guest communication plays a crucial role in identifying these needs and suggesting suitable upsells.This approach not only boosts revenue but can also make a big difference in customer satisfaction and loyalty.

Upsells in Hotels VS Vacation Rentals: What’s the Difference

Upsells in hotels typically involve concierge services and traditional amenities, whereas in the short-term rental properties industry, this process is digitized to streamline operations. In contrast, vacation rental upsells are more personalized, catering to individual guest needs like grocery delivery, private chefs, and local tours. Vacation rentals offer operators flexibility to innovate, tailoring unique experiences to their property and target market. This personalized approach is integral to the business model of vacation rentals, allowing them to provide an exceptional guest experience. With the growing popularity of short-term vacation rentals, more travelers are choosing them for accommodation. These guests now expect hotel-like services during their stays. Therefore, offering add-on amenities and other enhancements is crucial for hospitality professionals managing vacation rentals.

Why offer upsells in vacation rentals?

Offering upsells in vacation rentals brings multiple advantages. By enhancing the guest’s stay through added convenience and luxury, you can significantly increase guest satisfaction and tailor to your target audience’s specific needs. This not only boosts your revenue but also helps in building a strong and recognizable brand. Upsell opportunities are a great way to encourage repeat business, as guests are more likely to return to a place where they felt valued and pampered. Moreover, satisfied guests are more inclined to leave positive reviews, further enhancing your property’s reputation and attracting new visitors. Understanding market trends, guest expectations, and employing effective revenue management strategies are essential for maximizing these benefits, ensuring that upsell offerings occur at the best time to meet guest demand. Ultimately, vacation rentals play a similar role to hotels in the hospitality industry, adapting to modern expectations and providing a better guest experience throughout the entire journey with exceptional, personalized experiences.

How much revenue per listing can I add with upsells in Florida?

A well-executed upselling strategy, tailored to your guests needs and the capacity of your business, can substantially boost revenue. So how can you get the potential revenue increase from upsells in your vacation rental business in Florida?

Factors like your property type, capacity, average stay length, and booking channels can impact your potential revenue uplift. We can make a quick estimate, with a basic formula:

Take the value of an experience or service upsell and calculate your cut. Different affiliate programs offer different rev share to partners. For example, Viator offers 8% revenue share. In this case we’ll use this number, but you can insert the percentage of any affiliate partner you choose to work with. Take 8% out of an experience that costs USD $100. And just like that – you earn USD $8 every time one of your guests orders this experience through your link! In the business world it is usually referred to as “free money”.

This is the revenue a property manager typically retains without sharing with the owners—your choice. In the STR industry, where margins are thin, these numbers can significantly impact your bottom line.

Below you can see the real experiential packages in Florida you can offer your guests to make a hassle-free profit.

Learn more about the economic of vacation rental upselling.

Conducting analysis based on your data, continuously testing and optimizing the upsell process are recommended to maximize the revenue uplift. The best way to do this is to have a guest experience dashboard, where you and your team can track the performance.

When should you try to upsell services in your vacation rental?

To effectively upsell services in your vacation rental, timing is crucial. Key opportunities include during the booking confirmation, when guests are excited about their stay, and upon check-in, when they might be interested in enhancements like upgraded amenities. Additionally, mid-stay touchpoints are ideal for offering experiences or services that can improve their current stay. Tailoring your upsell strategies to these moments ensures relevance and increases the likelihood of conversion, thereby maximizing revenue without overwhelming guests. Read more about when to upsell services in your short-term rental.

Tours, Activities, Experiences as Vacation Rental Upsells in Florida

Experiential upsells involve offering guests unique tours, activities, and experiences to enrich their stay. These can include guided city tours, adventure activities, cultural experiences, or wellness sessions. By providing these curated experiences, you can create memorable moments for guests while generating additional revenue.

Top Experiential Offerings in Florida You Can Profit From

We’ve made the research of the most revenue generating experiential packages vacation rental operators in Florida offer to their guests. You might find more ideas and partners to be a part of your upselling strategy. We will be happy to hear about it and add them to our list.

Tours, Activities, Experiences to Upsell in Top Tourist Accommodations in Florida

Tampa, Florida

1.5-hour Dolphin Sightseeing Cruise from Tampa

ZooTampa at Lowry Park Admission Ticket

Sarasota, Florida

Clear Kayak LED Night Glass Bottom Tour – Sarasota

90-Minute Parasailing Adventure Above Anna Maria Island, FL

Orlando, Florida

SEA LIFE Orlando Aquarium

Rock Springs 2-Hour Glass Bottom Guided Kayak Eco Tour

Miami, Florida

Best of Miami: Private SeaRay SDX Boat Charter with a Captain

Fort Lauderdale, Florida

Fort Lauderdale Food & Drink Tour

Jungle Queen Riverboat 90-Minute Narrated Sightseeing Cruise

Colorado Short-Term Rental Market: Finding the Competitive Edge and Increasing Revenue

By CLARA’s count there are 47,876 short-term rental properties in Colorado as of 2023. Other sources mention 90,000 properties, classified as “vacation” homes, reflecting the state’s booming short-term rental market. The short-term rental market in Colorado has seen significant growth, particularly in mountain towns. Changes are being made to STR regulations in these areas to control the housing availability and impact on local economy.

Denver, in particular, stands out, ranking 17th among 115 U.S. cities with 445 Airbnb rental listings per 100,000 residents. These numbers highlight Denver’s prominence as a top destination for travelers and a profitable market for vacation rentals.

With high competition on one side and increasing cost of doing business on the other, short-term rental professionals in Colorado can benefit from an upselling strategy as a way to stand out from competition and increase revenue. In this article we’ll provide ideas on how to elevate

Upsells in Hotels VS Vacation Rentals: What’s the Difference

Upsells in hotels typically involve concierge services and traditional amenities, whereas in the short-term rental properties industry, this process is digitized to streamline operations. In contrast, vacation rental upsells are more personalized, catering to individual guest needs like grocery delivery, private chefs, and local tours. Vacation rentals offer operators flexibility to innovate, tailoring unique experiences to their property and target market. This personalized approach is integral to the business model of vacation rentals, allowing them to provide an exceptional guest experience. With the growing popularity of short-term rentals, more travelers are choosing them for accommodation. These guests now expect a hotel-like service during their stays. Therefore, offering add-on amenities and other enhancements is crucial for hospitality professionals managing vacation rentals.

Why offer upsells in vacation rentals?

By enhancing the overall guest experience through added convenience and luxury, you can significantly increase guest satisfaction and tailor to your target audience’s specific needs. This not only boosts your revenue but also helps in building a strong and recognizable brand. Upselling also encourages repeat business, as guests are more likely to return to a place where they felt valued and pampered. Moreover, satisfied guests are more inclined to leave positive reviews, further enhancing your property’s reputation and attracting new visitors. This will bring more repeat guests and direct bookings, which every rental company is aiming for. Understanding your market and your guests is essential for maximizing these benefits. Make sure to offer add-ons when guests need them and only the offers are relevant to them. Upsells in vacation rentals help operators create a hotel-like personalized experience, adapting to modern guest expectations.

How much revenue per listing can I add with upsells in Colorado?

A well-executed upselling strategy, tailored to your guests needs and the capacity of your business, can substantially boost revenue. So how can you get the potential revenue increase from upsells in your vacation rental business in Colorado?

Factors like your property type, capacity, average stay length, and booking channels can impact your potential revenue uplift. We can make a quick estimate, with a basic formula:

Take the value of an experience or service upsell and calculate your cut. Different affiliate programs offer different rev share to partners. For example, Viator offers 8% revenue share. In this case we’ll use this number, but you can insert the percentage of any affiliate partner you choose to work with. Take 8% out of an experience that costs USD $100. And just like that – you earn USD $8 every time one of your guests orders this experience through your link! In the business world it is usually referred to as “free money”.

This is the revenue a property manager typically retains without sharing with the owners—your choice. In the STR industry, where profit margins are thin, these numbers can significantly impact your bottom line.

Below you can see the real experiential packages in Colorado you can offer your guests to make a hassle-free profit.

Learn more about the economics of vacation rental upselling.

Conducting analysis based on your data, continuously testing and optimizing the upsell process are recommended to maximize the revenue uplift. The best way to do this is to have a guest experience dashboard, where you and your team can track the performance.

When should you try to upsell services in your vacation rental?

To effectively upsell services in your vacation rental, timing is crucial. Key opportunities include during the booking confirmation, when guests are excited about their stay, and upon check-in, when they might be interested in enhancements like upgraded amenities. Additionally, mid-stay touchpoints are ideal for offering experiences or services that can improve their current stay. Tailoring your upsell strategies to these moments ensures relevance and increases the likelihood of conversion, thereby maximizing revenue without overwhelming guests. Read more about when to upsell services in your short-term rental.

Tours, Activities, Experiences as Vacation Rental Upsells in Colorado

Experiential upsells involve offering guests unique tours, activities, and experiences to enrich their stay. These can include guided city tours, adventure activities, cultural experiences, or wellness sessions. By providing these curated adventures, you can create memorable expereince for guests while generating additional revenue.

Top Experiential Offerings in Colorado You Can Profit From

We’ve made the research of the most revenue generating experiential packages short-term property managers in Colorado offer to their guests. You might find more ideas and partners to be a part of your upselling strategy. We will be happy to hear about it and add them to our list.

Tours, Activities, Experiences to Upsell in Top Tourist Accommodations in Colorado

Denver, Colorado

Explore the Colorado Rockies with an Adventure Photographer

LoHi Denver Food Tour

1/2 Day Intro to Outdoor Climbing near Denver, Colorado

Colorado Gold Rush Mountain and Mine Half-Day Tour from Denver

Breckenridge, Colorado

Visit Red Rocks Park, Continental Divide & Breckenridge

Breckenridge Gold Mine Outdoor Escape Room

Ridden E-Bike Rentals Breckenridge To Frisco

Boulder, Colorado

Discover Rocky Mountain National Park – Picnic Lunch Included

Original Electric Cruiser Fat Tire Bike Tour – Best of Boulder

Private Outdoor Rock Climbing with a Pro Climbing Guide

Telluride, Colorado

Half-Day Ice Climbing – Telluride

Park City, Colorado

​​2 Day Rental of Park City Basic Ski Rental Package

Hiking and Yoga On Top Of A Mountain in Park City

What are Short-Term Rental Upsells?

A short-term rental upsell is a powerful tool which refers to the practice of offering guests additional products, services, or upgrades to enhance their stay, while increasing revenue. This strategy is commonly used in the short-term rental industry and can be either operational, or involve tours, activities, and experiences.  The key to successful upselling is understanding the guests’ needs and preferences and offering relevant and valuable additions that enhance their experience. Effective guest communication plays a crucial role in identifying these needs and suggesting suitable upsells. This approach not only boosts revenue but can also lead to higher guest satisfaction and loyalty. Implementing upselling strategies tailored to your rental property enhances the overall guest experience and strengthens your business’s competitiveness in the market.

The cornerstone of successful upselling lies in understanding the guests’ needs and preferences. Effective guest communication is crucial for identifying these preferences and suggesting relevant and valuable additions. This can be achieved through pre-arrival surveys, direct conversations, or analyzing guest profiles and past preferences. For example, a family with young children might appreciate offers for family-friendly activities or babysitting services, while a couple on a romantic getaway might be interested in private dining experiences or spa treatments.

Implementing upselling strategies tailored specifically to your rental property and its target market can significantly enhance the overall guest experience. A well-executed upsell not only boosts revenue but also contributes to higher guest satisfaction and loyalty. When guests perceive that their needs are understood and their experience is thoughtfully catered to, they are more likely to return for future stays and recommend the property to others.

Moreover, incorporating upselling into your business strategy can strengthen your competitive edge in the market. As travelers increasingly seek personalized and enhanced experiences, properties that effectively leverage upselling can stand out from the competition. By offering unique and well-considered additions, property managers can build a reputation for exceptional service and thoughtful hospitality.

Upsells in Hotels VS Vacation Rentals: What’s the Difference

Upsells in hotels typically revolve around concierge services and traditional amenities, such as room upgrades, spa treatments, or exclusive dining options. These services are often managed through centralized hotel systems and offer a standard level of luxury and convenience. However, in the short-term rental properties industry, the process of upselling has evolved to be more digitized, aiming to streamline operations and enhance the guest experience.

In contrast, vacation rental upsells are more personalized and adaptable to individual guest needs. Property managers can offer a range of tailored services such as grocery delivery, private chefs, or curated local tours. This level of customization allows vacation rentals to cater to specific interests and preferences, making each guest’s experience unique and memorable. For example, guests staying in a beachside villa might appreciate the option to arrange for a private surf instructor, while those in a city apartment might enjoy a guided culinary tour of local eateries.

The flexibility inherent in vacation rentals allows operators to innovate and design upsell opportunities that align with both the character of their property and the desires of their target market. This might include offering bespoke packages that combine accommodation with local experiences, or integrating tech-driven solutions such as mobile apps for booking additional services. The ability to tailor these upsells not only enhances the guest experience but also reinforces the property’s brand identity as one that offers personalized and exceptional service.

With the growing popularity of short-term rentals, travelers are increasingly choosing these accommodations over traditional hotels. This shift is accompanied by evolving guest expectations; travelers now anticipate hotel-like services and amenities in their vacation rental stays. Therefore, offering well-curated add-ons and enhancements is crucial for property managers looking to meet these expectations and stand out in a competitive market.

Effective integration of add-on amenities and personalized services is essential for hospitality professionals managing vacation rental property management systems. By utilizing advanced booking platforms and automated systems, property managers can streamline the upselling process, ensuring that guests are presented with relevant offers at the right moments. This not only maximizes revenue potential but also contributes to a seamless and enjoyable guest experience.

Why offer upsells in vacation rentals?

Offering upsells in vacation rentals brings multiple advantages. By enhancing the guest experience through added convenience and luxury, you can significantly increase guest satisfaction and tailor to your target audience’s specific needs. This not only boosts your revenue but also helps in building a strong and recognizable brand. Upselling also encourages repeat business, as guests are more likely to return to a place where they felt valued and pampered. Moreover, satisfied guests are more inclined to leave positive reviews, further enhancing your property’s reputation and attracting new visitors. Understanding market trends and employing effective revenue management strategies are essential for maximizing these benefits, ensuring that upselling occurs at the best time to meet guest demand. Ultimately, vacation rentals play a similar role to hotels in the hospitality industry, providing memorable experiences and remarkable guest experiences. Incorporating local attractions into your upselling strategy can also enrich the guest experience by offering convenient access to nearby points of interest. Enhancing your profit margin through strategic upselling efforts can lead to sustainable business growth and increased profitability. Generating great reviews from satisfied guests can further bolster your property’s reputation and attract more bookings, ensuring a seamless guest experience and additional income.

How much revenue per listing can I add with upsells in California?

A well-executed upselling strategy, tailored to your guests’ needs and the capacity of your business, can substantially boost revenue. So how can you get the potential revenue increase from upsells in your vacation rental business in California?

Factors like your property type, capacity, average stay length, and booking channels can impact your potential revenue uplift. Utilizing a dynamic pricing tool can help you optimize pricing based on demand and other factors. We can make a quick estimate, with a basic formula:

Take the value of an experience or service to upsell and calculate your cut. Different affiliate programs offer different rev share to partners. For example, Viator offers an 8% revenue share. In this case we’ll use this number, but you can insert the percentage of any affiliate partner you choose to work with. Take 8% out of an experience that costs USD $100. And just like that – you earn USD $8 every time one of your guests orders this experience through your link! In the business world, it is usually referred to as “free money”.

This is the revenue a property manager typically retains without sharing with the owners—your choice. In the STR industry, where margins are thin, these numbers can significantly impact your bottom line.

Below you can see the real experiential packages in California you can offer your guests to make a hassle-free profit.

Learn more about the economics of vacation rental upselling.

Conducting analysis based on your data, continuously testing and optimizing the upsell process are recommended to maximize the revenue uplift. The best way to do this is to have a guest experience dashboard, where you and your team can track the performance.

When should you try to upsell services in your vacation rental?

To effectively upsell services in your vacation rental, timing is crucial. Key opportunities include during the booking confirmation, when guests are excited about their stay, and upon check-in, when they might be interested in enhancements like upgraded amenities. Additionally, mid-stay touchpoints are ideal for offering experiences or services that can improve their current stay. Tailoring your upsell strategies to these moments ensures relevance and increases the likelihood of conversion, thereby maximizing revenue without overwhelming guests. Read more about when to upsell services in your short-term rental.

Operational Upsells

An operational upsell in the hospitality industry refers to offering guests additional services related to the operation and convenience of their stay. These services enhance the guest experience by providing added comfort, flexibility, and convenience, for an extra fee. Excellent customer service is crucial in effectively communicating and facilitating these upsells, ensuring guests perceive them as valuable additions to their stay. Below are some examples:

Early Check-in

An early check-in offers guests the possibility to access the accommodation before the standard check-in time. This would normally be between 3 p.m. and 4 p.m. The service is valuable for guests arriving early in the day who want to rest, unload the bags, relax or start exploring the destination.

Late Check-out

By providing guests with late check-out, you let them stay in the property after a standard checkout time. This is usually between 10 AM and 12 PM. When people have late departures, the possibility of enjoying the property for a little longer can add up to the vacation experience. Many guests are ready to pay a premium for convenience. A willingness to offer your guests the flexibility of a later stay can go a long way.

Stay Extension or Gap Nights

This type of upsell offering can be a golden opportunity for a rental operator to increase the occupancy rate. Fill short gaps between reservations by offering departing and arriving guests to extend their stays and fill gap nights. By automating this process, you can make sure to capture these rental income opportunities with a great value proposition.

Mid-stay Clean

A short-term rental housekeeping doesn’t include daily cleaning. However, travellers staying for longer periods, would appreciate mid-stay housekeeping service and would pay extra to pay for the cleaning team effort and cleaning fees.

Pool/Hot tub Maintenance

Offering this upsell requires knowing your audience and the market you are in very well. If it is something that makes sense, upselling pool or hot tub maintenance can boost profits while enhancing the guest experience.

Service Upsells

Service upsells focus on offering additional guest services that enhance their stay by providing extra convenience, luxury, or comfort. These can range from personalized concierge services to in-room amenities and private transportation, often available for an additional fee. Examples include:

Transportation Services: Offering airport pickup and drop-off services, car rentals, or shuttle services to nearby attractions.

Food and Beverage Delivery: Offer grocery delivery services where guests can pre-order groceries and have them delivered to their rental before or during their stay. You can also provide an option for guests to order ready-to-eat meals and beverages from nearby restaurants.

Equipment Rentals: Provide rental services for equipment that guests might need during their stay. Examples include bicycles, baby equipment (cribs, high chairs), or beach accessories (chairs, snorkelling gear).

Tours, Activities, Experiences as Vacation Rental Upsells in California

Experiential upsells involve offering guests unique tours, activities, and experiences to enrich their stay. These can include guided city tours, adventure activities, cultural experiences, or wellness sessions. By providing these curated experiences, you can create memorable moments for guests while generating additional revenue.

Top Experiential Offerings in California You Can Profit From

We’ve made the research of the most revenue generating experiential packages vacation rental operators in California offer to their guests. You might find more ideas and partners to be a part of your upselling strategy. We will be happy to hear about it and add them to our list.

Tours, Activities, Experiences to Upsell in Top Tourist Accommodations in California

Los Angeles, California

Universal Studios Hollywood General Admission Ticket

Big Bus Los Angeles: Hop-on Hop-off Bus Tour & TMZ Celebrity Tour

The Ultimate LA & Hollywood Photo Tour

San Diego, California

2.5 Hours of Fun: Catamaran Sunset Sail

San Diego Walking Food Tour With Secret Food Tours

San Diego Zoo and Safari Park 2-Visit Pass Ticket

Big Bear City, California

Private Big Bear Lake Jeep Tour with Light Lunch

Family-Friendly Nature Hike around the Big Bear Valley

San Francisco, California

San Francisco Grand City Tour

Private City Tour of San Francisco

Malibu, California

Private Surf Lessons in Malibu

Malibu Beach Surf Tour in a Vintage VW Van

Half Day Private Wine Tasting Tour in Malibu

Santa Barbara, California

Santa Barbara Electric Bike Tour

Private Helicopter Tour in Santa Barbara

Surfing Lesson in Santa Barbara (2 Hours)

Napa Valley, California

Napa Valley Daily Join In Group Wineries Tour Including Lunch

Napa Valley Redwood Hike

6-Hour Private, Customized Wine Tour of Sonoma & Napa Valley

Source: https://www.viator.com/ 

Top Upselling Examples for Vacation Rentals and Tourist Accommodations in Mexico

In the vibrant and rapidly growing vacation rental market of Mexico, upselling has become a key strategy for maximizing revenue and enhancing the guest experience. From the Ruins of Tulum to the cenotes of Yucatán, Mexican property managers have endless opportunities to provide memorable experiences. These upsells not only generate additional income but also create lasting impressions for guests. 

The Mexican landscape, rich in cultural heritage and natural beauty, provides countless opportunities for creative and engaging upsells. For instance, guests staying in coastal regions might enjoy exclusive access to private beach clubs or guided snorkeling excursions in the crystal-clear waters of the Caribbean. In cultural hubs like Mexico City or Oaxaca, upsells could include immersive culinary tours, traditional cooking classes, or VIP access to local festivals and markets.

Property managers can also leverage the allure of Mexico’s natural wonders by offering eco-friendly adventures, such as guided hikes through the lush jungles of Chiapas or eco-tours of the Yucatán Peninsula’s unique cenotes. These experiences not only appeal to adventurous travelers but also align with growing trends in sustainable tourism.

Offering these local experiences as upsells not only generates additional income but also creates lasting impressions for guests. When travelers can easily access and enjoy curated activities that enhance their stay, they are more likely to leave with fond memories and positive reviews. This, in turn, boosts the property’s reputation and encourages repeat bookings and referrals.

To fully capitalize on the potential of upselling in the Mexican vacation rental market, property managers should consider partnering with local tour operators, artisans, and service providers. Establishing these connections can ensure that the experiences offered are authentic, high-quality, and seamlessly integrated into the guest’s stay. Additionally, leveraging technology such as booking platforms and mobile apps can streamline the upselling process, making it easier for guests to explore and book these added experiences.

Read on to discover how you can optimize your revenue by offering popular local experiences to guests in your tourist accommodation rentals. By tapping into Mexico’s rich cultural and natural offerings, you can create a distinctive and compelling stay that not only meets but exceeds the expectations of today’s discerning travelers.

What are Short-Term Rental Upsells?

A short-term rental upsell is a powerful tool which refers to the practice of offering guests additional products, services, or upgrades to enhance their stay, while increasing the revenue. This strategy is commonly used in the short-term rental industry and can be either operational, or involve tours, activities, and experiences.  The key to successful upselling is understanding the guests’ needs and preferences and offering relevant and valuable additions that enhance their experience. Effective guest communication plays a crucial role in identifying these needs and suggesting suitable upsells. This approach not only boosts revenue but can also lead to higher guest satisfaction and loyalty.

The key to successful upselling lies in understanding the guests’ needs and preferences. Effective guest communication is crucial for identifying these needs and offering relevant and valuable additions. Engaging with guests through pre-arrival surveys, personalized welcome messages, or during their stay can provide insights into their interests and expectations. For example, if a guest expresses an interest in outdoor activities, offering options like guided hikes or bike rentals would be a tailored upsell that aligns with their interests.

Moreover, effective upselling strategies are rooted in timely and well-targeted offers. By leveraging data and insights from booking systems, property managers can identify the right moments to present upsell opportunities, such as during the booking process, pre-check-in, or even mid-stay. This approach ensures that upsell offers are relevant and align with the guest’s current needs and preferences.

Implementing a thoughtful upselling strategy not only boosts revenue but also fosters higher guest satisfaction and loyalty. When guests feel that their preferences are understood and catered to, they are more likely to have a positive experience, leave glowing reviews, and return for future stays. By creating a personalized and attentive experience, property managers can build stronger relationships with their guests, encouraging repeat bookings and word-of-mouth referrals.

Why offer upsells in vacation rentals?

Offering upsells in vacation rentals brings multiple advantages. By enhancing the guest experience through added convenience and luxury, you can significantly increase guest satisfaction and tailor to your target audience’s specific needs. This not only boosts your revenue but also helps in building a strong and recognizable brand. Upselling also encourages repeat business, as guests are more likely to return to a place where they felt valued and pampered. Moreover, satisfied guests are more inclined to leave positive reviews, further enhancing your property’s reputation and attracting new visitors.

Understanding market trends and employing effective revenue management strategies are essential for maximizing these benefits, ensuring that upselling occurs at the best time to meet guest demand. Ultimately, vacation rentals play a similar role to hotels in the hospitality industry, adapting to modern expectations and providing exceptional, personalized experiences.

How much revenue per listing can I add with upsells in Mexico?

A well-executed upselling strategy, tailored to your guests needs and the capacity of your business, can substantially boost revenue. So how can you get the potential revenue increase from upsells in your vacation rental business in Mexico?

Factors like your property type, capacity, average stay length, and booking channels can impact your potential revenue uplift. We can make a quick estimate, with a basic formula:

Take the value of an experience or service upsell and calculate your cut. Different affiliate programs offer different rev share to partners. For example, Viator offers 8% revenue share. In this case we’ll use this number, but you can insert the percentage of any affiliate partner you choose to work with. Take 8% out of an experience that costs USD $100. And just like that – you earn USD $8 every time one of your guests orders this experience through your link! In the business world it is usually referred to as “free money”.

This is the revenue a property manager typically retains without sharing with the owners—your choice. In the STR industry, where margins are thin, these numbers can significantly impact your bottom line.

Below you can see the real experiential packages in Mexico you can offer your guests to make a hassle-free profit.

Learn more about the economic of vacation rental upselling.

Conducting analysis based on your data, continuously testing and optimizing the upsell process are recommended to maximize the revenue uplift. The best way to do this is to have a guest experience dashboard, where you and your team can track the performance.

When should you try to upsell services in your vacation rental?

To effectively upsell services in your vacation rental, timing is crucial. Key opportunities include during the booking confirmation, when guests are excited about their stay, and upon check-in, when they might be interested in enhancements like upgraded amenities. Additionally, mid-stay touchpoints are ideal for offering experiences or services that can improve their current stay. Tailoring your upsell strategies to these moments ensures relevance and increases the likelihood of conversion, thereby maximizing revenue without overwhelming guests. Read more about when to upsell services in your short-term rental.

Types of Vacation Rental Upsells

Operational Upsells

Includes everything that requires operational resources from property managers. This includes flexible access, like early check-in, late checkout, in-property extras, like mid-stay cleaning or pool heating and gap nights. These higher offers are best ways to make sure your guests have a successful vacation and you maximize revenue. The downside of this strategy is that it can raise operational costs, adding pressure on your cleaning and guest relations teams. By automating processes and enhancing efficiency with AI and condition-based workflows, this can be mitigated, making it worth your while.

Service Upsells

Service upsells aim to enhance the guest experience by providing additional services that add convenience, luxury, or comfort. These services can include personalized concierge assistance, in-room amenities, and private transportation options. In most cases these offers can be implemented by third party service providers.

Activities and Experiences

These include experiential offering that doesn’t involve operational efforts from the property manager. The best way to offer these upsells are through partnerships or affiliate programs, like Viator or Holibob.

Operational Upsells

An operational upsell in the hospitality industry refers to offering guests additional services related to the operation and convenience of their stay. These services enhance the guest experience by providing added comfort, flexibility, and convenience, for an additional fee. Below are some examples:

Early Check-in

An early check-in offers guests the possibility to access the accommodation before the standard check-in time. This would normally be between 3 p.m. and 4 p.m. The service is valuable for guests arriving early in the day who want to rest, unload the bags, relax or start exploring the destination.

Late Check-out

By providing guests with late check-out, you let them stay in the property after a standard checkout time. This is usually between 10am and 12PM. When people have late departures, the possibility to enjoy the property for a little longer can add-up to the vacation experience. Many guests are ready to pay a premium for convenience. A willingness to offer your guests the flexibility of a later stay can go a long way.

Stay Extension or Gap Nights

This type of an upsell offering can be a golden opportunity for a rental operator to increase occupancy rate. Fill short gaps between reservations by offering departing and arriving guests to extend their stays and fill gap nights. By automating this process, you can make sure to capture these rental income opportunities with a great value proposition.

Mid-stay Clean

A short-term rental housekeeping doesn’t include daily cleaning. However, travelers staying for longer periods of time, would appreciate mid-stay housekeeping service and would pay extra to pay for the cleaning team effort.

Pool/Hot tub Maintenance

Offering this upsell requires knowing your audience and the market you are in very well. If it is something that makes sense, upselling pool or hot tub maintenance can boost profits while enhancing the guest experience.

Service Upsells

Service upsells focus on offering additional guest services that enhance their stay by providing extra convenience, luxury, or comfort. These can range from personalized concierge services to in-room amenities and private transportation. Examples include:

Transportation Services: Offering airport pickup and drop-off services, car rentals, or shuttle services to nearby attractions.

Food and Beverage Delivery: Offer grocery delivery services where guests can pre-order groceries and have them delivered to their rental before or during their stay. You can also provide an option for guests to order ready-to-eat meals and beverages from nearby restaurants.

Equipment Rentals: Provide rental services for equipment that guests might need during their stay. Examples include bicycles, baby equipment (cribs, high chairs), or beach accessories (chairs, snorkeling gear).

Tours, Activities, Experiences as Vacation Rental Upsells in Mexico

Experiential upsells involve offering guests unique tours, activities, and experiences to enrich their stay. These can include guided city tours, adventure activities, cultural experiences, or wellness sessions. By providing these curated experiences, you can create memorable moments for guests while generating additional revenue.

Top Experiential Offerings in Mexico You Can Profit From

We’ve made the research of the most revenue generating experiential packages vacation rental operators in Mexico offer to their guests. You might find more ideas and partners to be a part of your upselling strategy. We will be happy to hear about it and add them to our list.

Tours, Activities, Experiences to Upsell in Top Tourist Accommodations in Mexico

Here is the list of top upselling examples for vacation rentals in Mexico, including potential revenue from these opportunities. Check out your location and see how much you could be earning by offering these experiences to your guests. If you don’t find your location or want to share the most popular experience in your area – let us know.

Cancun

Waverunners Rentals in Cancun

Catamaran Adventure in Cancun

Flavors of Mexico: Cancun Cooking Class & Market Visit

Playa del Carmen

Playa del Carmen Food Tour

Parasailing in Playa del Carmen with transfer

Social PubCrawl Playa del Carmen

Cabo San Lucas

Taco Safari in Cabo San Lucas

Hiking Experience in Cabo San Lucas

Snorkeling tour in Cabo San Lucas

Tulum

Discover Scuba Diving in Tulum

Discovering Breathtaking Cenotes in Tulum

Ancestral Tulum and Living Nature: Excursion to Tulum and Cenote

Mexico City

Frida Kahlo Museum VIP: Skip-the-line & Bikes & Churros

Full-Day Tour Exploring the Waters of Tolantongo

Hot Air Balloon Flight over Teotihuacan, from Mexico City

Source: https://www.viator.com/

Conclusion 

Upselling in Mexico’s tourist accommodation market is more than just a revenue-boosting tactic—it’s a vital approach for distinguishing oneself in a vibrant and competitive environment. By providing guests with unique and culturally rich experiences, such as exploring the ancient ruins of Tulum, diving in the crystalline cenotes of the Yucatán, or embarking on a culinary journey through the streets of Mexico City, property managers can greatly elevate guest satisfaction. These tailored upsells cater to the varied interests of travelers and transform a routine stay into an unforgettable adventure. In Mexico’s growing short-term rental sector, leveraging local attractions and innovative upselling strategies is crucial for hosts to excel. By offering value that extends beyond mere accommodation, they ensure that every guest’s stay is an enriching and memorable experience.

Top Upselling Examples for Vacation Rentals and Tourist Accommodations in Australia

The short-term rental market in Australia is experiencing mixed fortunes: listings increase, occupancy rates drop and tightening regulation. Top Australian holiday rental experts also named consistency, trust and guest satisfaction as the common challenges in the sector.

This is why Aussie hospitality professionals look for ways to elevate guest experience and diversify revenue streams with upsell strategies. The best and most revenue-generating upselling examples in Australia are Sydney Opera House tickets, Great Barrier Reef experience and Great Ocean Road tour. Read on to see how much you can earn offering popular local experiences to guests in your tourist accommodation rentals.

How many holiday homes are there in Australia? Finding the competitive edge.

Around 560,000 Australians (2.9% of the population) own a holiday home.

According to Pricelabs, in 2023 Airbnb had around 166,000 listings in Australia, making it the 10th largest market globally.

With high competition from hotels and other Australian vacation rental operators, there’s a need to stand out in the market. The good news is that the right upselling strategy provides a competitive edge, regardless of business size.

Here’s an example of a leading holiday rental operator in New South Wales, boosting guest satisfaction and revenue with technology.

Tim Mortimer, Founder and CEO of BnB Made Easy

What are Short-Term Rental Upsells?

A short-term rental upsell is a powerful tool which refers to the practice of offering guests additional products, services, or upgrades to enhance their stay, while increasing the revenue. This strategy is commonly used in the short-term rental industry and can be either operational, or involve tours, activities, and experiences.  The key to successful upselling is understanding the guests’ needs and preferences and offering relevant and valuable additions that enhance their experience. Effective guest communication plays a crucial role in identifying these needs and suggesting suitable upsells.This approach not only boosts revenue but can also lead to higher guest satisfaction and loyalty.

Beyond operational upsells, the short-term rental industry also benefits from offering experiential upsells that allow guests to engage with the destination in unique ways. This can include organizing local tours, adventure activities, or exclusive access to events. For instance, property managers might offer guided tours of nearby historical sites, adventure excursions such as zip-lining or scuba diving, or exclusive tickets to local cultural events. By providing these tailored experiences, property managers can help guests fully immerse themselves in the local culture and attractions, creating lasting memories.

The cornerstone of successful upselling lies in a deep understanding of guests’ needs and preferences. Effective guest communication is essential for identifying these needs and suggesting relevant and valuable additions. Engaging with guests through various touchpoints—such as pre-arrival surveys, personalized emails, or real-time interactions—can yield valuable insights into their interests and expectations. For example, if a guest indicates a love for culinary experiences, offering a private cooking class or a gourmet food tour can be a well-received upsell that aligns with their interests.

Timing and relevance are critical components of successful upselling. By analyzing booking patterns, guest profiles, and real-time feedback, property managers can determine the most opportune moments to present upsell offers. For instance, presenting offers for early check-in or late check-out during the booking process can attract guests seeking added convenience, while mid-stay promotions for local activities can enhance their experience while they are already engaged with the destination.

Implementing effective upselling strategies not only boosts revenue but also contributes to higher guest satisfaction and loyalty. When guests feel that their preferences are understood and catered to, they are more likely to have a positive and memorable stay. This increased satisfaction often leads to favorable reviews, repeat bookings, and strong word-of-mouth referrals, further enhancing the property’s reputation and appeal.

Upsells in Hotels VS Vacation Rentals: What’s the Difference

Upsells in hotels typically involve concierge services and traditional amenities, whereas in the short-term rental properties industry, this process is digitized to streamline operations. In contrast, vacation rental upsells are more personalized, catering to individual guest needs like grocery delivery, private chefs, and local tours. Vacation rentals offer operators flexibility to innovate, tailoring unique experiences to their property and target market. This personalized approach is integral to the business model of vacation rentals, allowing them to provide an exceptional guest experience. With the growing popularity of short-term rentals, more travelers are choosing them for accommodation. These guests now expect hotel-like services during their stays. Therefore, offering add-on amenities and other enhancements is crucial for hospitality professionals managing vacation rentals.

Vacation rental upsells are inherently more personalized compared to their hotel counterparts. They cater specifically to individual guest needs and preferences, offering tailored services such as grocery delivery, private chefs, or custom local tours. For instance, a family vacationing in a mountain lodge might appreciate the convenience of having pre-arrival groceries stocked in the kitchen, while a couple staying in a coastal villa might enjoy a romantic private dinner prepared by a local chef.

The flexibility inherent in vacation rentals allows operators to innovate and create unique experiences tailored to their specific property and target market. Unlike the more standardized offerings of traditional hotels, vacation rentals can adapt their upsell options to reflect the unique features of their location and the interests of their guests. For example, a property near a popular hiking trail might offer guided hikes or equipment rentals, while a city apartment might feature exclusive access to local cultural events or personalized city tours.

This personalized approach is integral to the business model of vacation rentals. It enables property managers to provide an exceptional and individualized guest experience that sets their property apart from others. As the popularity of short-term rentals continues to grow, travelers increasingly seek accommodations that offer more than just a place to stay—they expect a comprehensive and personalized experience that rivals or exceeds traditional hotel services.

Given this shift in guest expectations, offering add-on amenities and other enhancements has become crucial for hospitality professionals managing vacation rentals. These additions not only enhance the guest experience but also provide significant opportunities for revenue growth. By effectively integrating upsell options into their service offerings, property managers can meet the evolving needs of travelers, improve guest satisfaction, and strengthen their competitive position in the market.

Why offer upsells in vacation rentals?

Offering upsells in vacation rentals brings multiple advantages. By enhancing the guest experience through added convenience and luxury, you can significantly increase guest satisfaction and tailor to your target audience’s specific needs. This not only boosts your revenue but also helps in building a strong and recognizable brand. Upselling also encourages repeat business, as guests are more likely to return to a place where they felt valued and pampered. Moreover, satisfied guests are more inclined to leave positive reviews, further enhancing your property’s reputation and attracting new visitors. Understanding market trends and employing effective revenue management strategies are essential for maximizing these benefits, ensuring that upselling occurs at the best time to meet guest demand. Ultimately, vacation rentals play a similar role to hotels in the hospitality industry, adapting to modern expectations and providing exceptional, personalized experiences. Also, visit our Enso Assist.

How much revenue per listing can I add with upsells in Australia?

A well-executed upselling strategy, tailored to your guests needs and the capacity of your business, can substantially boost revenue. So how can you get the potential revenue increase from upsells in your vacation rental business in Australia?

Factors like your property type, capacity, average stay length, and booking channels can impact your potential revenue uplift. We can make a quick estimate, with a basic formula:

Take the value of an experience or service upsell and calculate your cut. Different affiliate programsoffer different rev share to partners. For example, Viator offers 8% revenue share. In this case we’ll use this number, but you can insert the percentage of any affiliate partner you choose to work with. Take 8% out of an experience that costs USD $100. And just like that – you earn USD $8 every time one of your guests orders this experience through your link! In the business world it is usually referred as “free money”.

This is the revenue a property manager typically retains without sharing with the owners—your choice. In the STR industry, where margins are thin, these numbers can significantly impact your bottom line.

Below you can see the real experiential packages in Australia you can offer your guests to make a hassle-free profit.

Learn more about the economic of vacation rental upselling.

Conducting analysis based on your data, continuously testing and optimizing the upsell process are recommended to maximize the revenue uplift. The best way to do this is to have a guest experience dashboard, where you and your team can track the performance.

When should you try to upsell services in your vacation rental?

To effectively upsell services in your vacation rental, timing is crucial. Key opportunities include during the booking confirmation, when guests are excited about their stay, and upon check-in, when they might be interested in enhancements like upgraded amenities. Additionally, mid-stay touchpoints are ideal for offering experiences or services that can improve their current stay. Tailoring your upsell strategies to these moments ensures relevance and increases the likelihood of conversion, thereby maximizing revenue without overwhelming guests. Read more about when to upsell services in your short-term rental.

Types of Vacation Rental Upsells

Operational Upsells

Includes everything that requires operational resources from property managers. This includes flexible access, like early check-in, late checkout, in-property extras, like mid-stay cleaning or pool heating and gap nights. These higher offers are best ways to make sure your guests have a successful vacation and you maximize revenue. The downside of this strategy is that it can raise operational costs, adding pressure on your cleaning and guest relations teams. By automating processes and enhancing efficiency with AI and condition-based workflows, this can be mitigated, making it worth your while.

Service Upsells

Service upsells aim to enhance the guest experience by providing additional services that add convenience, luxury, or comfort. These services can include personalized concierge assistance, in-room amenities, and private transportation options. In most cases these offers can be implemented by third party service providers.

Activities and Experiences

These include experiential offering that doesn’t involve operational efforts from the property manager. The best way to offer these upsells are through partnerships or affiliate programs, like Viator or Holibob.

Operational Upsells

An operational upsell in the hospitality industry refers to offering guests additional services related to the operation and convenience of their stay. These services enhance the guest experience by providing added comfort, flexibility, and convenience, for an additional fee. Below are some examples:

Early Check-in

An early check-in offers guests the possibility to access the accommodation before the standard check-in time. This would normally be between 3 p.m. and 4 p.m. The service is valuable for guests arriving early in the day who want to rest, unload the bags, relax or start exploring the destination.

Late Check-out

By providing guests with late check-out, you let them stay in the property after a standard checkout time. This is usually between 10am and 12PM. When people have late departures, the possibility to enjoy the property for a little longer can add-up to the vacation experience. Many guests are ready to pay a premium for convenience. A willingness to offer your guests the flexibility of a later stay can go a long way.

Stay Extension or Gap Nights

This is type of an upsell offering can be a golden opportunity for a rental operator to increase occupancy rate. Fill short gaps between reservations by offering departing and arriving guests to extend their stays and fill gap nights. By automating this process, you can make sure to capture these rental income opportunities with a great value proposition.

Mid-stay Clean

A short-term rental housekeeping doesn’t include daily cleaning. However, travelers staying for longer periods of time, would appreciate mid-stay housekeeping service and would pay extra to pay for the cleaning team effort.

Pool/Hot tub Maintenance

Offering this upsell requires knowing your audience and the market you are in very well. If it is something that makes sense, upselling pool or hot tub maintenance can boost profits while enhancing the guest experience.

Service Upsells

Service upsells focus on offering additional guest services that enhance their stay by providing extra convenience, luxury, or comfort. These can range from personalized concierge services to in-room amenities and private transportation. Examples include:

Transportation Services: Offering airport pickup and drop-off services, car rentals, or shuttle services to nearby attractions.

Food and Beverage Delivery: Offer grocery delivery services where guests can pre-order groceries and have them delivered to their rental before or during their stay. You can also provide an option for guests to order ready-to-eat meals and beverages from nearby restaurants.

Equipment Rentals: Provide rental services for equipment that guests might need during their stay. Examples include bicycles, baby equipment (cribs, high chairs), or beach accessories (chairs, snorkeling gear).

Tours, Activities, Experiences as Vacation Rental Upsells in Australia

Experiential upsells involve offering guests unique tours, activities, and experiences to enrich their stay. These can include guided city tours, adventure activities, cultural experiences, or wellness sessions. By providing these curated experiences, you can create memorable moments for guests while generating additional revenue.

Top Experiential Offerings in Australia You Can Profit From

We’ve made the research of the most revenue generating experiential packages vacation rental operators in Australia offer to their guests. You might find more ideas and partners to be a part of your upselling strategy. We will be happy to hear about it and add them to our list.

Tours, Activities, Experiences to Upsell in Top Tourist Accommodations in Australia

Sydney, New South Wales

Blue Mountains Day Trip from Sydney Including Scenic World

Sydney Opera House Tour & Meal + Drink at Opera Bar or House Canteen

Sydney Harbour Ferry with Taronga Zoo Entry Ticket

Big Bus Sydney and Bondi Hop-on Hop-off Tour

Melbourne, Victoria

Melbourne Private Walking tour

Hidden Bars of Melbourne

Architecture Tour of Melbourne

Great Ocean Road Small-Group Ecotour from Melbourne

Brisbane, Queensland

Premium Springbrook Natural Bridge, Glow Worm Cave & Skywalk

Stradbroke Island Day Tour from Brisbane

Brisbane River Cruise with entry to Lone Pine Koala Sanctuary

Cairnes, Queensland

Great Barrier Reef Snorkeling and Diving Cruise from Cairns

Perth, Western Australia 

Pinnacles Desert Sunset Stargazing Tour

Experience Rottnest with Ferry & Bike Hire

Perth Swan River Dinner Cruise

Conclusion 

Upselling in Australia’s tourist accommodation market is not just a way to boost revenue—it’s an essential strategy for standing out in a competitive landscape. By offering guests unique experiences, such as tickets to the iconic Sydney Opera House, snorkeling adventures at the Great Barrier Reef, or exploring the dramatic Great Ocean Road, property managers can significantly enhance guest satisfaction. These tailored upsells not only meet the diverse interests of travelers but also transform a simple stay into a memorable journey. As the short-term rental market continues to evolve, leveraging local experiences and innovative upselling techniques will be key for Australian hosts to thrive, ensuring they provide value that goes beyond just a place to stay.

Best Upsells for Vacation Rentals in Dubai, United Arab Emirates

In Dubai, a city renowned for its opulence, cultural diversity, and record-breaking architecture, vacation rentals thrive amidst the vibrant celebrations and luxurious experiences that define the Middle East. Travelers from around the globe are captivated by Dubai’s glittering skyline, world-class shopping, and a rich tapestry of culinary delights. From towering skyscrapers to serene beaches, and from traditional souks to extravagant festivities, the city offers an unmatched fusion of modernity and heritage.

In this dynamic setting, vacation rental operators recognize the importance of enhancing guest satisfaction by offering more than just a place to stay. With travelers seeking immersive and tailored experiences, property owners and managers in Dubai have the unique opportunity to curate an array of upsell services that cater to the diverse interests of their guests. Drawing inspiration from Dubai’s seamless blend of tradition and innovation, they are crafting offerings that reflect the city’s ethos while providing personalized and memorable experiences.

Upsells in Dubai often take advantage of the city’s most iconic attractions. Property managers may offer exclusive desert safaris, where guests can explore the golden dunes, experience camel rides, and enjoy traditional Bedouin hospitality under the stars. These thrilling adventures give tourists a deeper connection to the region’s cultural heritage and natural beauty.

Another top upsell option is culinary experiences that showcase Dubai’s world-class dining scene, ranging from fine dining at Michelin-starred restaurants to guided food tours through bustling markets that highlight the region’s culinary expertise. Guests can indulge in the diverse flavors of Emirati cuisine or enjoy fusion dishes that reflect the city’s international appeal.

What are Short-Term Rental Upsells?

A short-term rental upsell is a powerful tool which refers to the practice of offering guests additional products, services, or upgrades to enhance their stay, while increasing the revenue. This strategy is commonly used in the short-term rental industry and can be either operational, or involve tours, activities, and experiences.  The key to successful upselling is understanding the guests’ needs and preferences and offering relevant and valuable additions that enhance their experience. Effective guest communication plays a crucial role in identifying these needs and suggesting suitable upsells.This approach not only boosts revenue but can also lead to higher guest satisfaction and loyalty.

By tapping into this insight, property managers can offer relevant and valuable additions that truly enhance the guest experience. For example, a family visiting a beachfront property might appreciate the option to rent water sports equipment, while a couple on a romantic getaway may be enticed by a private chef experience or a sunset cruise. The more personalized the offer, the greater the chances of guests opting in for these added services.

Effective communication is at the heart of any successful upsell strategy. Building rapport with guests, whether through pre-arrival emails, personalized welcome messages, or real-time communication during their stay, can provide valuable insights into their preferences. This proactive approach allows hosts to suggest upsells that are not only timely but also feel bespoke and considerate of the guest’s specific desires. For example, if a guest mentions their interest in local cuisine, offering a private cooking class or a food tour could feel like a natural and welcome suggestion.

Furthermore, integrating technology—such as AI-driven chatbots or automated messaging systems—can streamline the upselling process. These tools can help property managers offer targeted upsell opportunities at optimal moments in the guest journey, such as during booking, pre-check-in, or mid-stay. Automation ensures that no opportunity is missed, while still providing a personalized experience.

Upsells in Hotels VS Vacation Rentals: What’s the Difference

Upsells in traditional hotels often revolve around concierge services and a set menu of amenities, such as room upgrades, spa treatments, or dining options. These services are typically offered in-person or through a hotel’s central booking system. However, in the short-term rental property industry, the upselling process has been digitized, providing a more streamlined and efficient approach to enhance guest experiences.

Vacation rental upsells are uniquely personalized, catering to the individual needs and preferences of each guest. Instead of a one-size-fits-all approach, vacation rental operators can offer a variety of tailored services such as grocery delivery, private chef experiences, and curated local tours. This level of customization allows property managers to create unique, memorable stays that stand out in a competitive market.

The flexibility inherent in vacation rentals provides operators with the freedom to innovate and design upsell opportunities that align with their property’s character and the specific interests of their target market. For example, a property located near popular hiking trails might offer guided hiking tours or equipment rentals, while a beachside villa could provide options for water sports or beachside bonfires. This personalized approach is not just an add-on but an integral part of the vacation rental business model, aiming to provide an exceptional and individualized guest experience.

As the popularity of short-term rentals continues to grow, travelers are increasingly seeking accommodations that offer the same level of service and convenience they would expect from traditional hotels. This shift in expectations underscores the importance of integrating add-on amenities and enhancements into the vacation rental experience. Guests now anticipate services like seamless check-in processes, in-house entertainment options, and tailored local recommendations, mirroring the hospitality standards of high-end hotels.

To meet these evolving expectations, hospitality professionals managing vacation rentals must proactively offer a range of value-added services. Leveraging technology, such as digital booking platforms and automated messaging systems, can help streamline the upselling process, ensuring that these opportunities are communicated effectively and at the right time.

Why offer upsells in vacation rentals?

Offering upsells in vacation rentals brings multiple advantages that can greatly benefit property owners and managers. By enhancing the guest experience with added convenience and luxury, you not only significantly increase guest satisfaction but also create a stay that resonates with your target audience’s specific preferences. This personalized touch can elevate your property’s appeal, making it stand out in a crowded market.

One of the primary benefits of successful upselling is the potential to boost revenue. By offering tailored services such as private tours, gourmet dining experiences, or exclusive access to local attractions, you can enhance the value of each booking. This not only increases your income but also helps in building a strong and recognizable brand identity. Guests who feel they are receiving exceptional service are more likely to associate your property with quality and exclusivity.

Upselling also plays a crucial role in encouraging repeat business. When guests have a memorable stay where they feel valued and pampered, they are more inclined to return for future visits. This loyalty is often reflected in repeat bookings and long-term customer relationships, providing a steady stream of revenue and reducing the need for extensive marketing to attract new guests.

Moreover, satisfied guests are more likely to leave positive reviews, which can significantly enhance your property’s reputation. Positive reviews and high ratings contribute to a strong online presence and credibility, attracting new visitors who are searching for trusted and highly-rated accommodations. In the digital age, where online reviews and ratings heavily influence booking decisions, this aspect of upselling can be instrumental in expanding your guest base.

To maximize these benefits, it is essential to understand current market trends and employ effective revenue management strategies. This involves not only identifying peak periods and guest preferences but also strategically timing your upsell offers to align with these factors. For instance, promoting a luxury experience during off-peak seasons or tailoring special offers based on guest profiles can optimize revenue and enhance guest satisfaction.

How much revenue per listing can I add with upsells in Dubai?

A well-executed upselling strategy, tailored to your guests needs and the capacity of your business, can substantially boost revenue. So how can you get the potential revenue increase from upsells in your vacation rental business in Dubai?

Factors like your property type, capacity, average stay length, and booking channels can impact your potential revenue uplift. We can make a quick estimate, with a basic formula:

Take the value of an experience or service upsell and calculate your cut. Different affiliate programs offer different rev share to partners. For example, Viator offers 8% revenue share. In this case we’ll use this number, but you can insert the percentage of any affiliate partner you choose to work with. Take 8% out of an experience that costs USD $100. And just like that – you earn USD $8 every time one of your guests orders this experience through your link! In the business world it is usually referred as “free money”.

This is the revenue a property manager typically retains without sharing with the owners—your choice. In the STR industry, where margins are thin, these numbers can significantly impact your bottom line.

Below you can see the real experiential packages in Dubai you can offer your guests to make a hassle-free profit.

Learn more about the economic of vacation rental upselling.

Conducting analysis based on your data, continuously testing and optimizing the upsell process are recommended to maximize the revenue uplift. The best way to do this is to have a guest experience dashboard, where you and your team can track the performance.

Operational Upsells

An operational upsell in the hospitality industry refers to offering guests additional services related to the operation and convenience of their stay. These services enhance the guest experience by providing added comfort, flexibility, and convenience, for an additional fee. Below are some examples:

Early Check-in

An early check-in offers guests the opportunity to access their accommodation before the standard check-in time, which is typically between 3 p.m. and 4 p.m. This service can be particularly valuable for guests arriving in the morning or early afternoon, allowing them to settle in and begin their stay on a more relaxed note.

For travelers who have arrived early from long journeys or flights, early check-in provides a much-needed chance to rest, freshen up, and recharge before continuing with their plans. It allows guests to unload their bags and avoid the inconvenience of waiting in public spaces or lugging their belongings around the city. This early access can significantly enhance their overall comfort and satisfaction.

Additionally, early check-in offers guests the flexibility to start exploring their destination sooner. Whether they want to head out for a sightseeing tour, enjoy a meal at a local restaurant, or simply begin their vacation activities, being able to access their rental property ahead of time can make their trip more enjoyable and less stressful.

For property owners and managers, offering early check-in can be a strategic upsell that adds value to the guest experience while generating additional revenue. It is also a way to differentiate your property from competitors by providing a level of convenience and service that meets the evolving expectations of today’s travelers.

Effective communication about the availability of early check-in and any associated fees should be made clear during the booking process. This transparency helps manage guest expectations and ensures that the early check-in service is both convenient and financially beneficial. Implementing an organized system for handling early check-ins, including preparation of the accommodation and coordination with housekeeping, ensures a smooth process and maintains the quality of the guest experience.

Late Check-out

By providing guests with late check-out, you let them stay in the property after a standard checkout time. This is usually between 10am and 12PM. When people have late departures, the possibility to enjoy the property for a little longer can add-up to the vacation experience. Many guests are ready to pay a premium for convenience. A willingness to offer your guests the flexibility of a later stay can go a long way.

Stay Extension or Gap Nights

This is type of an upsell offering can be a golden opportunity for a rental operator to increase occupancy rate. Fill short gaps between reservations by offering departing and arriving guests to extend their stays. By automating this process, you can make sure to capture these rental income opportunities with a great value proposition.

Mid-stay Clean

A short-term rental housekeeping doesn’t include daily cleaning. However, travelers staying for longer periods of time, would appreciate mid-stay housekeeping service and would pay extra to pay for the cleaning team effort.

Pool/Hot tub Maintenance

Offering this upsell requires knowing your audience and the market you are in very well. If it is something that makes sense, upselling pool or hot tub maintenance can boost profits while enhancing the guest experience.

Service Upsells

Service upsells focus on offering additional guest services that enhance their stay by providing extra convenience, luxury, or comfort. These can range from personalized concierge services to in-room amenities and private transportation. Examples include:

Transportation Services: Offering airport pickup and drop-off services, car rentals, or shuttle services to nearby attractions.

Food and Beverage Delivery: Offer grocery delivery services where guests can pre-order groceries and have them delivered to their rental before or during their stay. You can also provide an option for guests to order ready-to-eat meals and beverages from nearby restaurants.

Equipment Rentals: Provide rental services for equipment that guests might need during their stay. Examples include bicycles, baby equipment (cribs, high chairs), or beach accessories (chairs, snorkeling gear).

Tours, Activities, Experiences as Vacation Rental Upsells in Dubai

Experiential upsells involve offering guests unique tours, activities, and experiences to enrich their stay. These can include guided city tours, adventure activities, cultural experiences, or wellness sessions. By providing these curated experiences, you can create memorable moments for guests while generating additional revenue.

Top Experiential Offerings in Dubai You Can Profit From

We’ve made the research of the most revenue generating experiential packages vacation rental operators in Dubai offer to their guests. You might find and more ideas and partners to be a part of your upselling strategy. We will be happy to hear about it and add them to our list.

2. Dubai Marina Yacht Tour with Breakfast or BBQ

Admire widescreen views of Dubai’s skyline from the water without an expensive private yacht charter on this shared cruise from Dubai Marina. Settle abroad with sunbathing and seating decks, and absorb the landmarks as you glide over the Persian Gulf.

Price: CA$68.31

Your Cut: CA$ 5.46

3. Dubai Full Day Tour with Entry Ticket to Burj Khalifa at the Top

4. On Air Dinner Adventure in Dubai

5. Skip the Line Burj Khalifa Ticket

6. Desert Safari With BBQ Dinner, Quad Bike & Camel Ride from Dubai

7. Dubai Helicopter Experience with Sightseeing Options

How to Offer Upsells in Your Vacation Rental?

Having understood the potential revenue you’re missing by not offering upsells, you might now be wondering how to implement them. Implementing upsells effectively requires strategic planning and execution and a deep understanding of the guest journey. You need to understand your guest and adjust your marketing strategies accordingly. From the marketing function the initiative shifts into the customer success.

We can learn from Direct-to-consumer (DTC) platforms like Uber. They’ve built user journeys by leveraging digitization, data, and personalization at scale. What does it require? A mix of data collection, scheduling, and the right medium to provide a seamless user experience. Simply put, why should a traveler engage with your hospitality brand or company? Also how, when and how frequent to communicate your offer to drive guest engagement that converts into revenue?

Based on these learnings, we’ve developed the Concept of Touchpoint, Schedule, and Medium, designed to unlock revenue in guest journeys.

Conclusion

The vacation rental business in Dubai is an exciting blend of luxury and cultural diversity. With an understanding of travelers’ desires, property owners and managers capitalize on Dubai’s attractions by offering a variety of extra services that enhance the guest experience. From operational conveniences like early check-in and late checkout to personalized services such as private transportation and in-room amenities, the opportunities for upselling are vast. Curated experiences like desert safaris, yacht tours, and helicopter rides showcase the best of Dubai’s offerings, providing guests with unforgettable memories while generating additional revenue. By embracing the art of upselling, vacation rentals in Dubai not only elevate guest satisfaction but also establish themselves as premier destinations in the global hospitality landscape. Stay informed about short-term rental revenue generating techniques through our blog posts .

Unlock Revenue in Your Guest Journey: Strategies to Expand Without Extra Work

Building a scalable and profitable vacation rental business requires focusing on the opportunities within your guest journey. While expanding the number of rental properties can increase revenue, it also demands more resources. Alternatively, you can optimize your existing properties to generate more rental income. How can you achieve this? This guide presents actionable steps to unlock revenue in your vacation rental guest journey. We will explore how to offer upsells more proactively and increase conversion rates.

The Guest Journey

Let’s review the steps of the guest journey that offer revenue opportunities for short-term rental businesses.

The Concept of Touchpoint, Schedule, and Medium

Direct-to-consumer (DTC) platforms like Uber have built solid user journeys by leveraging digitization, data, and personalization at scale. It requires a savvy mix of data collection, scheduling, and the right medium to provide a seamless user experience.

Simply put, why should a person engage with your brand? And how, when and how frequent to communicate your offer to drive engagement and conversion?

Touchpoint: When should you communicate or perform a task?

Schedule: How frequently should you communicate or perform the task?

Medium: What channel will you use to communicate with guests?

Understanding Your Guest: What Do You Need to Know? 

Understanding your guest is crucial for maximizing revenue and enhancing their experience. You need to know their preferences, expectations, and pain points at every stage of their journey. From the initial inquiry to post-stay follow-ups, each interaction offers insights into what your guests value most. Quick responses, clear booking confirmations, secure verification, seamless check-ins, and personalized in-stay communications all contribute to a positive guest experience. By leveraging this knowledge, you can tailor your offerings, anticipate needs, and provide exceptional service. This will drive guest satisfaction and loyalty.

Inquiry

Why: This is your chance to sell; the guest is shopping around and inquiring about information.

Problem: If you don’t respond quickly or follow up, potential guests will move on to competitors.

Touchpoint: Reply immediately after the inquiry. If the booking doesn’t occur after the first interaction, follow up within an hour.

Schedule: Your guest service team should manage inquiries and schedule automated follow-ups to increase conversion rates.

Medium: Use the channel the prospect contacted you on, whether OTA or your direct booking website.

Guest Verification

Why: Reassure guests about the security of their personal information and collect data for personalized service.

Problem: Asking for ID via text can seem unprofessional and unsafe.

Touchpoint: Send verification requests well in advance, about 1-2 weeks before check-in.

Schedule: Remind guests to complete verification and confirm once done.

Medium: Use secure, user-friendly forms and document upload options for sharing personal information.

During Stay

Why: Guests are receptive to enhancements during their stay.

Problem: Guests on vacation don’t read lengthy emails.

Touchpoint: Timing is crucial. Provide Wi-Fi info and amenity guides upon arrival. Time upsell offers appropriately.

Schedule: Use automated and ad hoc messages for guest engagement.

Medium: A guest portal is ideal for property and neighborhood guides. Include upsells for a great e-commerce experience, like with Boarding Pass V3.

Checkout

Why: Checkout is an opportunity for upsells and requesting feedback.

Problem: Automated review requests can lead to negative reviews.

Touchpoint: Send a checkout reminder 16-24 hours before the scheduled time.

Schedule: Provide checkout instructions and monitor guest satisfaction through the app and AI analysis.

Medium: Include a link to the guest app in the checkout reminder for instructions, upsell offers, and review requests. Add a direct booking website and social media icons to encourage future bookings with Enso Connect.

Post Stay

Why: The post-stay stage allows operators to maintain engagement with guests. It encourages guests to return for future stays or recommend the property to others.

Problem: Losing connection with guests after departure can lead to missed opportunities for loyalty and re-booking.

Touchpoint: 24-48 hours after checked out, send guests a message thanking them for staying at your property. Ask for feedback/review, invite to book with you again.

Schedule: Guests data collected through all the touchpoints is leveraged to tailor communication and retargeting strategies

Medium: Email and WhatsApp campaigns are the best medium for customer re-engagement promotions.

Unlock More Revenue With Less Effort

Implementing a strategic guest journey optimization plan allows you to maximize revenue from existing rental properties before expanding your portfolio. Tools like guest portals, messaging inboxes and comprehensive guest experience platforms can streamline operations too. With the right approach, you can elevate your vacation rental revenue without the added work of more rental properties.