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Smart Locks in Short Term Rentals: All You Need to Know

Sasha Barak — Wed, 21 Feb 2024 17:56:33 +0000

We are breaking down the complex topic of smart locks in professional short-term rentals. Learn about the advantages, and potential drawbacks to help you make informed decisions for your property management business.

In this webinar, we are talking to a leading hardware manufacturer whose smart locks are used in STRs worldwide. Explore the ins and outs of this cutting-edge technology. Discover how smart locks help professional property operators to streamline operations and deliver an exceptional guest experience

Webinar Speakers

Francois Gouelo, as the Co-Founder and CEO of Enso Connect, Francois has been at the forefront of the intersection of technology and hospitality. He is moderating the session.

Sid Butalia, Head of Product and Design, IglooHome

An award-winning product expert with over 15 years of experience in Industrial Design, Mechanical Engineering and New Product Development. With a track record of over 150 successful projects, Sid is an expert in IoT products, specifically smart locks.

Watch the webinar recording

What are smart locks and how do they work?

Smart lock is a mechanical product that opens and closes a door. It’s not a door handle, not a doorknob, but essentially – the lock. Most of them are motorized, so they are battery powered. In the past, they were digital where they would not have smartphone features. But now we’re starting to see more smartphone connectivity with door locks and as a result, a huge range of software features that come along with it.

We’re taking a traditional mechanical device and adding some intelligence to it.

Types of smart locks

We’re at a point where, despite the many smart lock manufacturers, we’ve barely begun exploring all the possibilities. There are various methods and devices for unlocking doors. For instance, IglooHome focuses on several types, including those with keypads for entering a code to access a unit. Other locks may not have a keypad, suggesting they rely on different mechanisms for locking and unlocking.

Smart locks by connectivity

We can break it down first. I think connectivity is a big topic because when we started out, there was no connectivity.

We then looked at, with the proliferation of smartphones having Bluetooth connectivity.

And then it expanded to Wi-Fi, Z-Wave and Zigbee in some cases. Now, we even have cellular connected locks at IglooHome, that are connected directly to cell phone towers. So that connectivity range is always evolving. And for any brand to maintain a solid market share, they need to be able to have a few connectivity options.

Smart locks by access types

Biometric and PIN code access technologies initially emerged in the commercial access control sector. Businesses often lead in adopting new technologies due to greater needs and financial resources. Over time, these innovations tend to filter down to consumer products.

Today’s smart lock technologies encompass features like facial recognition, biometrics, and PIN codes. At the CES conference, innovations such as palm scanning and voice recognition were showcased. Essentially, if a software can authenticate it, it can be integrated into a lock. By connecting these locks with smartphones, they achieve a higher level of security through multi-factor authentication.

Top smart lock types and features in short-term rentals

What are the best smart locks for vacation rentals, what features are the most popular and what are the latest trends in smart home technology for the industry?

PIN Codes

The short-term rental scenario is primarily where you have one or two primary users: a property manager, co-host, virtual assistant, etc. But your end users – you could have thousands. In that scenario, PIN codes by far are the most popular. It’s a powerful form of access because they can easily be shared. Thanks to IglooHome’s AlgoPin technology, they can be generated completely offline. So when it comes to having a very reliable system that has virtually no downtime, that’s where pin codes really come in.

If you’re talking about biometrics, let’s say fingerprint, for example, due to security concern, you can’t store users’ fingerprint data on the cloud. So you have to store it on the lock. What that means is for a typical short term rental customer, they’re only going to be at the lock when they check in. That defeats the purpose because then you have to be there to do the onboarding of their fingerprint. So that’s where we see pin codes being the primary use case.

Bluetooth

We’re starting to see Bluetooth pick up. A lot of IglooHome’s integration partners are figuring out how to create temporary guest experience applications. And through that, giving your guests the ability to just unlock the doors from a smartphone. It is easier because you don’t have to remember the code.

WiFi

The go to trend moving forward for smart devices is WiFi. Especially if you have Wi-Fi on site in your rental, the connectivity range is pretty decent. With that, you can automatically get additional features. First being notifications. When someone opens or closes the lock, you get a notification.
Second one, you can actually create customized pin codes. Whether they’re four digits, five digits, you can simplify it.
And the final thing that we find quite useful is – for canceled bookings, you can delete a pin code if the lock is connected to Wi-Fi. And so part of the reason why there were these different types of connectivity just for people to know is that Wi-Fi wasn’t great five, 10 years ago, but Wi-Fi is great now. Wi-Fi locks are on the rise.

The example for this is SmartThings, the company that was pivotal in linking various connectivity types through a single hub. However, the necessity for such a hub is declining as device connectivity becomes more centralized, reducing the need for different frequencies to connect devices. It’s encouraging to see IglooHome also advancing in this direction, simplifying connectivity in smart devices.

It’s important to know that WiFi is not ideal for smart devices because of its power consumption. It is much more power hungry than Bluetooth.

IglooHome smart locks offline functionality: how it works

AlgoPIN is a technology behind all IglooHome devices that lets rental property managers grant PIN codes remotely without Wifi. This is unique to IglooHome devices. We asked Sid to tell us more about how it works and why they implemented it for the hospitality industry.

Imagine, when you pair the lock, you’ve created a virtual lock in the cloud – on your servers. Whatever pin codes you want to generate, you can generate on your server. Your physical lock and your virtual lock are synced. They’re synced down to the millisecond. This means you’ve created a one-way traffic where whatever you do on the cloud can be applied to the lock through the pin code. You can’t delete the pin code, but you can generate a pin code. It’s one-way traffic.

Why this is important specifically for short-term rentals? Because almost every short-term rental operator has a software to manage bookings, property management systems (PMS). In order to make sure that that integration was as easy as possible, all we need to do is expose web APIs. So whatever software you’re managing, whatever integration you’re working on, you don’t ever have to talk to the lock, the physical device. You’re only talking to our cloud system. And that’s where the algoPIN really comes in power for short term rentals.

Pro tip: What’s the best lock connectivity?

We recommend using PIN codes as they are reliable, especially if there’s a delay or issue with connectivity. PIN codes work well because they can function offline, ensuring access even when technical problems arise. Most countries follow the same numerical system, so it’s easy for guests from all over the world to understand pin codes. We recommend using Bluetooth, because of its power efficiency.

There are networks like Matter, are coming in, which are trying to do both – having a connectivity of WiFi with lower power drain. Closer to that with Bluetooth.

For property managers, the choice between technologies depends on their needs. Whether it’s minimizing battery replacements for high-traffic properties or prioritizing guest convenience. Ultimately, selecting the right technology scales with your business, making each device’s unique features crucial to decision-making.

Top three benefits of smart locks for short-term rentals

Convenience

For the guest not having to worry about an access card or a separate key, one less thing for them to carry and to worry about. For operator – no need to handing off and picking up physical keys to the guests.

Security

Not so much from the lock hardware, but from the ability to pull logs from that device at any point. If somebody’s lost or left something in the room, you have an accurate log of what happened on that door. If you have a smart lock and a security camera – two bits of information – there’s a monitoring system on your front.

Having a security camera and smart lock can serve as a deterrent, discouraging potential criminals by signalling enhanced security measures.

Operational efficiency

In the past, a single manager was able to turn over two or three units in a day if they’re spread out. Today a single rental manager can run 10, 15, 20 handovers in a day.

This is something that could never even be thought about a decade ago.

Previously, services charged $30-40 per check-in, essentially for key handovers. Considering the cost, investing in a smart lock, which might range from a few hundred dollars, seems economical compared to the potential expenses of replacing keys or locks if guests lose or take them. This investment not only saves on the costs associated with traditional check-ins but also offers both cost savings and convenience over time, justifying the initial outlay from multiple angles.

Learn More About Benefits of Smart Locks in Short-Term Rentals

Difference between smart locks in Europe and North America

North America

The primary difference is the door hardware, the way the door is built. This tends to be very uniform in North America, including Canada adhering to ANSI standards. In most cases, except for condominiums, homes typically feature a deadbolt lock. This type of lock is one of the simplest to install, making it a standard choice across North America.

Europe

In Europe every country has a slightly different standard, as well as fire ratings. Igloohome, as well as many other lock makers in Europe follow the approach to not actually touching what’s on the door.

So in a sense, you don’t void any legal issues with fire rating of the door because you’re not tampering with it. You also don’t need to change your physical key system. Let’s say you have a security guard or something that has to have a copy of a key with a retrofit solution or a key box solution. They don’t really need to change their workflow.

So in Europe it’s a little less standardized. And as a result, we tend to use like what I like to call a hybrid system where it’s either retrofit onto the lock or it’s a key box with a pin code. In Canada deadbolts work quite well.

IglooHome also produce mortises. It is what you would see in a hotel room where your entire lock and handle is one big piece. So it’s a little more harder to install, but it’s a little more robust at the end. When you have a deadbolt, you’ve got your latch or your doorknob, and then – a lock. So the alignment between those two is fixed in a mortise. This is one metal piece.

How secure are smart locks?

Igloohome asked locksmiths about how secure smart locks need to be.

And their repeated answer is, breaking a window is much easier than picking a lock. If somebody really wants to get into your home, chances are your front door is not the thing that’s going to be broken into. Therefore, smart locks are valued more for their monitoring capabilities. Overall home security systems involve multiple entry points, not just the front door.

6 steps to choose the right smart lock for your short-term rental

Begin with a key box

It allows integration of software into your management process without needing a locksmith for installation. Simply attach the key box outside your door for a practical, semi-automated solution (“IoT 1.5”), blending manual and digital access without altering existing locks. The advantage of this is that you don’t have to change all the locks. You can just put a key box in. Even if you have multiple doors, front, side, back door, you can provide those keys in the key box. Essentially, you’re providing access to the whole home with a single device.

Identify which is the door that most people are using

When you feel comfortable with how smart locks work, think which door is the most used. That’s the door you look at putting a smart lock on.

It saves that issue where someone may not put the key back inside the key box. And then the door will automatically lock as well.

Think the value adds

Does it make sense to have a smart lock on the back door? Let’s say you have a swimming pool, and at night, you want to make sure that back door is closed. Smart lock are a good addition on secondary doors as well.

Look at your door and see what’s already on it

Sid recommends using what you have before you start drilling holes in your door.

So if there is a solution to retrofit, we could go with that, right? Now, even if you decide to remove your hardware and replace it with smart hardware, it’s better to replace like for like. So if you have a deadbolt, it’s better to replace it with a smart deadbolt rather than swapping it out with a mortise.

There is a door compatibility checklist, where IglooHome’s experts suggest which lock will be compatible with your door.

When installing a lock on a new door, you have options. A deadbolt is simpler to install, but a mortise, which integrates the lock and handle into one unit, offers a sleek look once set up. Despite being a smart lock, remember it’s also a mechanical device that must securely close the door, similar to traditional locks.

Decide whether you want Wi-Fi or Is it ok with Bluetooth

Are you just going to be using pin codes or? Are you going to be connecting this with a smart home?

Include smart locks into your check-in experience

Another important question is when are you going to be able to program those codes? When are they going to be made available to your guests and be actually accessible? The way you can program your codes at Enso Connect programs them actually immediately at booking confirmation. But the platform will only make them available two hours before the guests’ check-in.

The access codes will be gated with a check-in process, with your step-by-step check-in instructions.

Main issues with smart locks and ways to overcome them

Addressing common concerns with smart devices involves proactive measures and effective troubleshooting by operators. Since no system is flawless, issues will arise, potentially stressing those responsible for day-to-day operations.

Door misaligned / jammed

Due to changing temperatures and seasons, doors and frames in North America can misalign, affecting the locks. This might require a key getting stuck or the smart lock not functioning properly. It’s advisable to have a check-up on the door’s alignment periodically, maybe every six months or annually. Do this by yourself or with a locksmith, to ensure everything works smoothly. This maintenance is essential for all types of locks to keep them operating correctly.

Battery drain

IglooHome smart locks come with an emergency power feature to prevent lockouts due to short battery life. This means you, your guests, or the property manager can still access the lock if its battery dies. For some models, attaching a nine-volt battery can temporarily power the lock, while newer models use a USB Type-C connection, similar to charging phones or power banks. This allows devices like Android phones or tablets to supply emergency power to the lock, ensuring remote access is always available. Smart door locks have low-battery alerts, reflected in your Enso Connect device dashboard or directly on your phone.

WiFi outage

Your Wi-Fi connection or your power could cut out for your home. That is where AlgoPIN comes in, where there’s no need for WiFi to allow people to go in and out of the home.

Insurance Restrictions (in Europe)

Before making any changes to your door, it’s important to understand what’s allowed with insurance. Some places have restrictions on altering doors, while others permit it. Make sure to research and understand these regulations to avoid unnecessary expenses and complications when modifying your door.

Compliance with the local rules and regulations

You can attach our key box to a wall, or if that’s not possible, it comes with a shackle for easy attachment to things like door handles or railings. However, it’s crucial to comply with local regulations. Additionally, understanding insurance is key, especially with the various coverage options available for vacation rentals, whether or not you use a smart lock. While requirements for smart locks may vary and I may not have all the details, it’s important to be aware of potential issues related to insurance.

New features and trends in the smart home devices

The new features of smart locks cater both to B2B like vacation rentals, and to end-users, focusing on convenience.

New networks standards like Matter

Matter is a new kind of ecosystem technology that’s coming up. It allows Android devices to talk to Apple, Google Home, Amazon Alexa and other devices. So we are looking at bringing new products in for this ecosystem.

So it’s going to become a lot easier to integrate a smart lock into your smart home. That’s one big shift. So if you can get over the DIY of a screwdriver and all that, the IT stuff is far easier.

Biometric facial recognition and mobile access cards

For short-term rentals, biometric facial recognition and mobile access cards hold significant potential. This trend, seen in hotels with physical tap cards, is moving towards digital cards. The convenience of tap-to-pay, as popularized by Apple, is extending to cars and hotels, enhancing user experiences. However, building hardware solely compatible with the Apple ecosystem limits broader application, highlighting the need for versatile solutions in access technology.

Effortless entry

Currently, you have to physically turn a doorknob to open a door. However, imagine a future where the doorknob is connected to your lock. It is allowing you to simply nudge the door open with your shoulder or walk through without touching it. In Asia, IglooHome have developed a mortise lock that operates this way, enabling effortless entry simply by approaching the door.

Learn more about creating a seamless guest experience with smart locks

Book a Demo

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Smart Home Technology for Vacation Rentals

Sasha Barak — Fri, 16 Jun 2023 21:32:03 +0000

In today’s fast-paced and digitally connected world, travelers are increasingly seeking unique and immersive experiences during their vacations.

As a property owner, you have the opportunity to surpass guest expectations by embracing the latest innovations in smart home technology for your vacation rental.

Integrating smart devices and automation into your vacation rental not only enhances convenience and comfort for guests but also streamlines operations, improves energy efficiency, and boosts your property’s appeal in a competitive market.

In this article, we will delve into the transformative potential of smart home technology and explore how its implementation can elevate the guest experience, optimize property management, and unlock new opportunities for success in the realm of vacation rentals.

Smart Home Technology for Vacation Rentals

Implementing smart home technology into your vacation rental or boutique hotel can bring numerous benefits for both property owners and guests.

What Is Smart Home Technology?

Smart home technology refers to a system of interconnected devices, appliances, and systems within a residence that can be controlled and automated to enhance convenience, comfort, security, and energy efficiency.

These devices are typically connected to a central hub or network, allowing them to communicate and be controlled remotely through a smartphone, tablet, voice commands, or other smart devices.

Smart home technology enables homeowners to monitor and control various aspects of their homes, such as lighting, temperature, security, entertainment systems, and more, creating a more efficient, comfortable, and personalized living environment.

”“Smart homes have long presented a challenge as they often operate independently, limiting efficiency and coordination. However, with Enso Connect, you can now seamlessly connect multiple smart devices, changing the way hospitality businesses operate. We pride ourselves on being the Zapier of the hospitality industry, offering a powerful solution that harmonizes smart technologies and empowers operators to streamline their processes and deliver exceptional guest experience."

Francois Gouelo, co-founder and CEO of Enso Connect

What Are The Benefits of Implementing Smart Home Technology in a Vacation Rental?

By implementing cutting-edge devices and automation, you can enhance guest comfort, streamline operations, and optimize energy efficiency. From seamless control over lighting, temperature, and entertainment systems to enhanced security and remote monitoring capabilities, smart home technology offers convenience, cost savings, and a competitive edge in the market. Transform your vacation rental into a haven of modernity and delight guests with an exceptional stay they won’t forget.

Enhanced Guest Experience: Smart home technology adds a level of convenience and comfort, allowing guests to control various aspects of the rental easily. They can adjust lighting, temperature, entertainment systems, and more, providing a personalized and enjoyable stay. Smart home technology is just one of the awesome strategies for improving the guest experience.
Improved Efficiency and Cost Savings: Smart home devices such as thermostats, lighting systems, and energy management tools optimize energy usage, resulting in reduced utility costs. Automation and scheduling features ensure that energy-consuming devices operate only when needed, promoting sustainability and cost savings.
Streamlined Operations: Smart home technology simplifies property management tasks. Automated check-in and check-out processes, remote monitoring of security cameras, and efficient communication with guests through smart guest management systems streamline operations, saving time and effort for property owners.
Enhanced Security: Smart locks, security cameras, and sensors enhance the safety and security of the rental property. Property owners can monitor access, receive alerts for suspicious activities, and remotely control security devices, ensuring a secure environment for guests.
Remote Property Monitoring: Smart home technology allows property owners to monitor their vacation rental remotely. They can check occupancy status, adjust settings, and receive real-time updates on security or maintenance issues, facilitating efficient management from anywhere.
Positive Reviews and Repeat Bookings: Providing a seamless and technologically advanced experience increases guest satisfaction. Positive reviews and word-of-mouth recommendations can lead to repeat bookings and attract new guests to the vacation rental.
Differentiation and Competitive Advantage: Integrating smart home technology sets the vacation rental apart from others. Guests increasingly seek properties that offer modern amenities and convenience, giving the rental a competitive edge in the market.
Personalized Services: Smart home technology enables personalized experiences for guests. From customized lighting and temperature settings to tailored entertainment options, property owners can create a unique and memorable stay for guests.
Future-Proofing: By investing in smart home technology, vacation rental owners are future-proofing their properties. As technology continues to evolve, owners can easily adapt and integrate new devices or features, keeping the rental up-to-date and appealing to tech-savvy guests.
Efficient Maintenance: Smart devices can provide proactive maintenance alerts and diagnostics, helping property owners address issues before they escalate. This proactive approach reduces maintenance costs and improves the overall lifespan of equipment and systems in the vacation rental.

What Types of Smart Home Technology is Perfect for a Vacation Rental?

Elevate your vacation rental to new heights of convenience and comfort by integrating the perfect smart home technology.

From keyless entry systems and smart thermostats to voice-activated assistants and entertainment systems, there is a wide range of innovative devices designed to enhance the guest experience.

By implementing these cutting-edge technologies, you can provide your guests with seamless control over various aspects of their stay, such as access, temperature, lighting, and entertainment.

Whether it’s streamlining check-in processes, optimizing energy efficiency, or creating an immersive environment, the right smart home technology can truly transform your vacation rental into a modern haven that exceeds guest expectations.

1. Smart Locks

Smart locks allow guests to easily access the property without the need for physical keys. There are countless benefits and features of using a smart lock from using a mobile app, keypad, or even through voice commands, providing convenience and enhanced security.

Enso Connect is a versatile smart home platform that seamlessly integrates with various smart lock brands, providing enhanced security and convenience. Here are some smart lock options that are compatible with Enso Connect:

August Locks: August smart locks offer keyless entry, remote access, and integration with Enso Connect, allowing homeowners to control and monitor their locks through the Enso Connect app.
Yale Locks: Yale is a well-known brand that offers a range of smart locks compatible with Enso Connect. These locks provide features such as keypad entry, voice control, and remote access, ensuring a secure and convenient experience.
Kwikset: Kwikset smart locks integrate with Enso Connect, offering homeowners the ability to control and monitor their locks remotely. Kwikset locks feature options like keypad entry, fingerprint recognition, and compatibility with voice assistants.
Salto Locks: Salto offers advanced smart lock solutions that can be seamlessly integrated with Enso Connect. These locks feature RFID technology, mobile access, and remote management capabilities, enhancing security and access control.
Igloohome: Igloohome smart locks provide keyless access and are compatible with Enso Connect, enabling homeowners to manage and monitor their locks remotely. Igloohome locks offer features like PIN code entry, Bluetooth connectivity, and temporary access codes for guests.
TTLock: TTLock is a smart lock brand that integrates with Enso Connect, allowing homeowners to control and monitor their locks through the Enso Connect app. TTLocks offer features such as fingerprint recognition, PIN code entry, and smartphone compatibility.

August Lock x Enso Connect, the device above is an August Lock being controlled from Enso Connect’s Boarding Pass

2. Voice Assistants

Integrating voice assistants like Amazon Alexa or Google Assistant allows guests to control various aspects of the property, such as lighting, temperature, entertainment systems, and even request information or services.

They can request information about local attractions, restaurants, or weather forecasts, allowing them to plan their activities effortlessly.

Voice assistants also enable guests to control smart home devices, such as adjusting lights, thermostats, or playing music, all with a simple voice command. This hands-free interaction creates a seamless and intuitive experience, allowing guests to navigate the rental property with ease.

Additionally, voice assistants can provide personalized recommendations and answer queries, enhancing the level of service and making guests feel well taken care of.

3. Automated Lighting

Smart lighting systems enable property owners to program and control the lighting remotely. This feature can create ambiance, improve energy efficiency, and provide an added layer of security by simulating occupancy while the property is vacant.

With these lighting systems, users can effortlessly control and customize their lighting preferences, including brightness, color, and scheduling, through various interfaces such as mobile apps or voice commands. Several top smart home lighting brands offer exceptional solutions to enhance the lighting experience. Here are some of the best smart home lighting brands:

Philips Hue: Known for its extensive range of smart bulbs, light strips, and fixtures, Philips Hue offers a wide variety of colors, adjustable white light, and seamless integration with popular smart home platforms.
Lutron: Lutron provides reliable and easy-to-install smart lighting solutions, with their Caséta line offering wireless control of lights and shades. Their products are compatible with voice assistants and provide convenient scheduling options.
Nanoleaf: Nanoleaf specializes in unique and creative lighting solutions, with their triangular LED panels allowing users to create stunning and customizable light displays. Their products are energy-efficient and can be controlled through a mobile app or voice commands.

4. Smart Thermostats

Smart home thermostats are an essential component for vacation rental operators looking to enhance guest comfort and energy efficiency.

These thermostats offer advanced features such as remote temperature control, scheduling, and energy usage monitoring.

By implementing smart thermostats, vacation rental operators can provide guests with the ability to easily adjust the temperature to their preference, even before arriving at the property. This ensures a comfortable and personalized stay.

Moreover, smart thermostats help optimize energy usage by allowing operators to set temperature schedules based on occupancy and remotely monitor and adjust settings. This not only reduces energy waste but also helps lower utility costs.

Some of the leading smart thermostat brands in the market include:

Google Nest: Google Nest thermostats are widely recognized for their sleek design and advanced features. They learn from users’ behaviors, optimize energy consumption, and offer compatibility with Google Assistant for voice control.
ecobee: ecobee smart thermostats are known for their remote sensors, which allow for more precise temperature control in different areas of the home. They also provide compatibility with voice assistants such as Amazon Alexa and Google Assistant.
Honeywell Home: Honeywell Home offers a range of smart thermostats that provide energy-saving features and intuitive interfaces. Their thermostats can be controlled remotely through smartphone apps and are compatible with voice assistants.

5. Security Cameras

Smart home security cameras provide vacation rental operators with an invaluable tool to enhance property protection and ensure the safety of their guests.

These cameras offer features such as live video monitoring, motion detection, and mobile alerts, enabling operators to remotely monitor their properties in real-time.

By strategically placing security cameras in key areas, operators can deter potential intruders and quickly respond to any suspicious activities. Moreover, in the event of an incident, recorded footage can serve as valuable evidence.

Note that indoor security cameras are officially prohibited in Airbnb listings globally starting from April 30, 2024. They also updated the rules on the use of outdoor cameras and other devices.

”“While security camera's can be excellent for protecting your property, it is important to ensure that you disclose the location of those cameras to your guests. It is also important to have a zero tolerance policy on having cameras inside of the house."

Connor Griffiths, CEO & Co-founder of Lifty Life Hospitality

6. Smart Appliances

Smart appliances present a valuable opportunity for vacation rental managers to enhance their operations and provide an elevated guest experience.

These appliances offer advanced features such as remote control, energy monitoring, and integration with smart home systems.

By implementing smart appliances, managers can remotely manage and monitor their vacation rentals, improving efficiency and convenience.

For example, smart refrigerators can send notifications about low stock levels, allowing managers to restock before guests arrive. Smart ovens can be preheated remotely, ensuring a seamless cooking experience for guests.

Some of the top recommendations for smart appliances in vacation rentals include:

Samsung Family Hub Refrigerator: This smart refrigerator features a built-in touchscreen display, Wi-Fi connectivity, and voice control, allowing guests to browse recipes, leave notes, and stream media.
LG ThinQ Washer and Dryer: These smart laundry appliances offer remote control and monitoring, so managers can keep track of laundry cycles and receive notifications when the laundry is complete.
Bosch Home Connect Dishwasher: This smart dishwasher enables managers to remotely start or monitor cleaning cycles, adjust settings, and receive notifications when the cycle is finished.
iRobot Roomba Vacuum: This smart robotic vacuum cleaner can be programmed to clean the rental property on a schedule, ensuring that the space remains tidy and welcoming for guests.

7. Smart Sensors

Smart sensors offer vacation rental managers and hoteliers an effective means to enhance guest safety and protect their assets and property. While the first line of defence is to ensure that your guests are verified and have a strong track record of being high-quality guests – sometimes accidents happen. With the right smart sensor technology you can limit the damage of those accidents.

These sensors can detect various environmental factors such as smoke, carbon monoxide, water leaks, and motion. By strategically placing smart sensors throughout the property, managers can receive instant alerts and take immediate action in the event of any potential threats or emergencies.

For example, smoke and carbon monoxide sensors can quickly notify managers and guests of dangerous levels, allowing for prompt evacuation and intervention. Water leak sensors can prevent costly damage by detecting leaks early and triggering alerts for timely repairs. Some of the leading smart sensor brands include:

Nest Protect: This smart sensor detects smoke and carbon monoxide, providing voice alerts and sending notifications to connected devices.
Honeywell Lyric Wi-Fi Water Leak and Freeze Detector: This sensor can detect water leaks and freezing temperatures, sending alerts to prevent water damage and pipe bursts.
Aeotec Multisensor 6: This versatile sensor measures motion, temperature, humidity, and light levels, providing comprehensive monitoring capabilities for enhanced security and automation.

8. Smart TV

Smart TVs have become an essential component of smart technology for vacation rental managers and hoteliers, offering a range of features that enhance the guest experience.

These TVs are equipped with internet connectivity, allowing guests to access streaming services, browse the web, and enjoy personalized entertainment options.

By providing smart TVs in vacation rentals, managers can offer guests the convenience of accessing their favorite content and entertainment platforms directly from the TV, eliminating the need for additional devices.

Some of the leading brands that offer smart TVs perfect for vacation rentals include:

Samsung: Known for their high-quality displays and user-friendly interfaces, Samsung smart TVs provide a vast selection of apps, streaming services, and voice control options.
LG: LG smart TVs feature advanced technologies and offer a user-friendly WebOS platform that provides access to various streaming services, apps, and voice control capabilities.
Sony: Sony smart TVs boast excellent picture quality and a wide range of smart features, including access to popular streaming services and compatibility with voice assistants.
TCL: TCL smart TVs provide affordable options without compromising on quality, offering a smart platform that allows guests to access streaming services and control their TV with ease.

9. Noise Monitoring

Noise monitoring smart home devices have emerged as a valuable tool for vacation rental managers and hoteliers to ensure a peaceful and comfortable environment for their guests. These devices are designed to detect and measure noise levels, providing real-time insights and alerts when noise exceeds acceptable limits.

By implementing noise monitoring devices, property managers can proactively address noise disturbances, enforce quiet hours, and maintain a harmonious atmosphere for guests.

”“Over the years we have been working to keep your home safe and your neighbors happy. We started with noise monitoring providing hosts with insight to keep their homes free from parties. With automated guest communication we made messaging instant making the service even more efficient. Last year we added occupancy monitoring helping property managers detect parties long before they got loud."

Nils Mattisson, CEO & Co-founder of Minut

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10. Guest Management Systems

Guest management systems play a pivotal role in enhancing the overall guest experience, streamlining operations, and automating various aspects of a vacation rental or hotel stay.

Enso Connect, as a guest management system, is designed to improve not only the operation for property managers but also elevate the guest experience.

From the moment guests check in to the time they check out, Enso Connect offers a comprehensive suite of features that enhance convenience and personalization. It provides digital guidebooks that offer valuable information about the property, local attractions, and recommendations, allowing guests to easily navigate their surroundings.

Enso Connect enables property managers to offer convenient upsells such as additional services or amenities, ensuring guests have access to a range of options to enhance their stay.

Integration with smart home devices further enhances the guest experience by allowing seamless control over various aspects of the property, such as lighting, temperature, and entertainment systems. Inquire with our team to see, which integrations we currently offer and which are on the roadmap.

Enso Connect, the above is an illustration of how Enso Connect is building an ecosystem of hospitality tech and smart home integrations

How Enso Connect Can Help

Experience the next level of guest satisfaction and operational efficiency with Enso Connect. Our powerful software seamlessly integrates with a wide range of smart home technologies, allowing vacation rental managers and hoteliers to enhance the guest experience and streamline operations. From automated check-ins to personalized recommendations, Enso Connect simplifies and automates crucial tasks. Take advantage of our comprehensive suite of features, including digital guidebooks, convenient upsells, and seamless integration with smart home devices. Learn more about rentals or book a demo today!

Discover the transformative power of Enso Connect and unlock the potential to automate and streamline your vacation rental or hotel operation.

TALK TO OUR TEAM

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How to be a Successful Remote Host

Sasha Barak — Thu, 08 Oct 2020 13:00:00 +0000

One of the best things about the current state of the Short Term Rental (STR) market is that one could be perfectly content as a remote host, with properties all over their city, or even, the world, and manage them as if they were living next door. As well, investing in real estate, pandemic or not, is always an exciting prospect for an enterprising individual.

But that means that you’re potentially far away from the physical address of your investment, which means you can’t be there if anything goes wrong. Thankfully, there are options to help manage every facet of your rental property and the guest’s vacation journey.

Picking the Right Platform to Host your Property

Depending on the type of property or properties you have on offer and what you believe guests are seeking, there are numerous platforms where vacationers actively search for rentals. These platforms are prime locations to reach your target customers precisely when they are ready to book. Each platform offers unique features, catering to different types of travelers and preferences, which allows you to strategically position your property where it will attract the most interest.

For instance, platforms like Airbnb may appeal to travelers looking for unique, home-like stays, while sites like Booking.com might cater to guests seeking more traditional accommodations with flexible booking options. VRBO could attract families or larger groups looking for vacation homes, whereas platforms like HomeAway might appeal to those looking for longer stays in well-established vacation spots.

You can choose to focus on one platform that best aligns with your target market or expand your reach by listing your property on multiple platforms. This multi-platform approach increases your property’s visibility and booking potential, but it also requires careful management of reservations, pricing, and availability to avoid double bookings and ensure consistency across all listings.

This is where Property Management Software (PMS) becomes invaluable. A robust PMS can help you manage your listings across multiple platforms seamlessly. It synchronizes reservations, adjusts pricing in real-time based on demand, and keeps all your calendars up-to-date. This ensures that you can maximize your reach without the headache of manually managing each listing, allowing you to focus on providing excellent service and enhancing the guest experience.

Airbnb

This is number one on everyone’s list, and has the largest community of vacation rental hosts. With over 7 million listings and 220 regions and countries, there are a lot of options to choose from. While there’s no fee to list a property on the site, hosts do pay a service fee per booking.

Do note, that with the sheer volume of listings (with some geographically adjacent to yours), a host would need to find ways to make their listings stand out, with sharp images, unique amenities and features, as well as dynamically pricing your nightly rate.

What makes Airbnb unique and the clear frontrunner in the STR market, is the ability to list different types of properties (shared rooms, cabins, full houses, and even treehouses).

VRBO

This site is a part of the Expedia Group, and one of the most popular vacation rental sites for holiday seekers. Originally known as Vacation Rental by Owner, this is a site that focuses on private apartments and houses for rent, ideally for a vacation stay, rather than one night here or there. A homeowner/host can either pay by booking, or through an annual fee.

This platform differs from Airbnb in the sense that it only allows hosts to list private spaces, and full properties, rather than just a spare room. This means that the listings on the site cater more towards an older audience who are willing spend more and travel with family.

HomeAway

Also owned by the Expedia Group, HomeAway was the original format of VRBO, before it was spun off into a separate site. They offer over 2 million rentals across 190 countries, and the benefit here is that if you list with HomeAway, then you automatically cross-listed on VRBO. This means more eyes can see your property.

Much like VRBO, it only allows private apartments and houses and offers an annual subscription or a pay-per-booking option for hosts.

Booking.com

This site has more than 27 million properties listed, and was once known more as a hotel booking site, rather than a vacation rental booking site. But in recent years, that’s changed. Now, you can use this site to find a short term rental, much like any other.

The differentiating factor, however, is that booking doesn’t offer its own payment system, but allows a host to choose their own payment options, and the site then invoices the hosts for a commission. Other than that, there’s no cost to list your property, and it a great site to have in your list of platforms you’re using.

Other options

There are also other sites, such as TripAdvisor, Homestay, atraveo, and OneFineStay, that offer listing services with various benefits to hosts. Each of these platforms caters to different types of travelers and property styles, which means that carefully selecting the right platform can significantly impact your property’s visibility and booking success.

For example, TripAdvisor might be ideal for reaching a global audience seeking trusted reviews, while Homestay could attract guests looking for a more personalized, cultural exchange experience. Atraveo specializes in vacation rentals across Europe, making it a go-to for properties in that region, and OneFineStay caters to luxury travelers looking for high-end, curated homes.

Given the variety of options, it’s crucial to do your due diligence in evaluating which site would best suit your property and the type of guests you want to attract. Consider the platform’s user base, the types of properties that perform well, the fees involved, and the kind of exposure you can expect.

While you’re assessing which platforms to use, it’s also wise to find a Property Management Software (PMS) that can amalgamate all your listings into one unified dashboard. This software will simplify your operations by allowing you to manage all your properties and reservations from a single interface, saving you time and reducing the risk of errors. With all your listings in one place, you can easily monitor performance, update pricing, and ensure consistent communication with guests across all platforms, making your property management more efficient and stress-free.

Vet your Vacation Renters

The beauty of all the online rental portals, as well as the proliferation of social media, means that when someone requests to book your property, you can take a look and screen them to see if they’d be a good fit. While this might seem like a lot of work, it’s a necessity to protect your investment. Every member of a STR booking site has a profile and a booking history with reviews. Looking at how they’ve been rated by previous hosts, as well as how they themselves rate their hosts and stays, will inform you if this is someone you want to let into your home or property, and if they’ll offer any sort of risk.

Especially since you’re not in geographic proximity to the rental, it helps to know that it’s in good hands.

Communicate Frequently

The worst thing a remote host can do is remain radio silent. A lack of communication can lead to confusion, frustration, and a poor guest experience, which can ultimately result in negative reviews and a decline in future bookings. On the flip side, effective communication is key to building trust and ensuring a smooth stay. A host should communicate often (but not too often) with their tenants, striking the right balance to avoid overwhelming them while still being available and responsive.

Checking in on your guests shortly after they arrive helps ensure that everything is going well and gives them an opportunity to ask any immediate questions. Throughout their stay, regular yet unobtrusive messages can enhance their experience by offering personalized recommendations, reminders about amenities, or information about the local area. As their departure approaches, sending a friendly message with checkout instructions and a thank-you note leaves a lasting positive impression.

With the help of a good piece of management software, these communications can be largely automated, ensuring consistency and saving time. Automated emails can welcome guests to the home, provide check-in and check-out instructions, and offer reminders or local tips at strategic points during their stay.

Some advanced property management software solutions even include a virtual AI-enabled concierge that can answer guests’ questions in real time. Whether it’s how to operate the thermostat or where to find the nearest grocery store, the AI concierge can handle these common inquiries efficiently, freeing you from answering the same questions repeatedly. This not only improves the guest experience but also allows you to focus on other aspects of your rental business, confident that your guests are well taken care of.

Offer Self Check-In

Since a host can’t be there in person, and manage the keys physically, it only makes sense to offer a way for guests to access your property without meeting a physical person. In most cases, this means a lock box or a service like KeyCafe, but there’s an even better option; a smart lock. Both options have the ability to send notifications when a guest has accessed your property, but with a smart lock, there’s no physical key to keep track of.

Through a keycode or an app that works with a mobile device, guests can get into their rental property without any hassle. They’ll have all the information they’ll need right at their fingertips, and with a hosts remote access, they can offer help if a guest is having trouble gaining entry, and you’ll also know if there’s any unauthorized access immediately.

This is also a great way to monitor check-outs as well as offering access to your cleaning staff.

Automate as Much as you Can

Smart technology has revolutionized the way rental properties are managed, especially for remote hosts. With tools like smart thermostats, you can control the temperature of your property from anywhere, ensuring that your guests are comfortable upon arrival and during their stay. Noise sensors help you monitor the noise levels in your property, alerting you to any potential unauthorized parties or disturbances that could negatively impact your property and ratings.

Additionally, smart routers allow you to control access to WiFi and other connected devices, ensuring a secure and seamless experience for your guests. While the goal is to let your guests enjoy their stay with minimal interference, having remote access to these smart technologies provides peace of mind. It allows you to step in only when necessary, ensuring that your property remains in excellent condition and your guests have a five-star experience.

Invest in a Good Property Management Software

If you’re listed across multiple booking sites, then it’s a pain to have to manage each listing individually. Thankfully, software exists to permit you to manage your vacation rentals easily via an integrated dashboard. This way, you can control all guest communications, bookings and alterations, manage prices and property management operations, as well as coordinate with your vendors, any maintenance staff, and cleaning teams.

An even better feature is that with a unified inbox, you can also automate messages that are triggered with actions such as booking requests and their check-in date. You can also synchronize calendars to manage reservations and print detailed reports of key metrics, so you can best manage and optimize your properties.

All this means you can take care of everything efficiently, so you can focus on your own activity outside of vacation rentals.

Feel Closer to Your Rental Than Ever Before

Implementing these key ideas into running your business from afar, will offer you peace of mind that your properties will remain safe, clean and ultimately, profitable. It takes a bit of laborious setting up at the beginning, but it will be worth it in the end.

And when your business starts to run perfectly, you’ll be able to attract more bookings, get positive reviews and enjoy the fruits of your hosting responsibilities.

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How to turn your property into a vacation rental

Sasha Barak — Tue, 15 Sep 2020 13:00:00 +0000

Having a rental property or vacation home is a fantastic way to generate passive income and supplement your other income streams. While the prospect of this investment opportunity is undoubtedly exciting, it comes with its own set of challenges that you may not have anticipated.

One of the biggest barriers between you and a successful rental property is understanding the necessary steps to transform your property into a thriving rental. This involves not only preparing the property for guests but also setting up efficient management systems, handling maintenance, and ensuring compliance with regulations. The key is to approach this transformation systematically—identify potential issues, implement effective solutions, and continuously refine your processes. By addressing these challenges proactively and leveraging the right tools and strategies, you can turn your property into a lucrative asset while minimizing stress and maximizing your returns.

The need to know

When converting your property, there are several things you must consider before making the switch. When renting, many guests and visitors will be flowing through your house which means more money for you but also more risk. No one wants their rental to go up in flames, but one way of protecting yourself and your guest is to let your insurance provider know your intentions for your property, and update your policy as recommended. If you are curious about what insurance to choose, one we recommend is Duuo. Duuo is a Canadian based “personalized insurance company” who specializes in Airbnb rentals. With flexible plans, you won’t have to stress about traditional insurance companies not covering everything you need. Updating your policy will ensure the future safety of your property.

On top of this, you must consider safety hazards that may produce a future problem for you and your guests. Are there any faulty outlets, maybe some exposed wires, perhaps? It is best that these issues are taken care of before rentals occur, so injuries don’t. In order to certify a safe and pleasant rental experience, schedule a contractor and an electrician to come in to make sure everything is up to code, this way you remove any guesswork about the safety of your rental property.

So you’ve updated your policy, and have made sure your property is safe and are now looking to rent. The next piece of the puzzle is to check with current local laws, and find out what conditions must be met in order to rent out your property. Do you have to apply for a rental license? Are you eligible for a rental license? These are all questions you will need to ask yourself in order to have a legal rental property. If you don’t know where to start, try asking around to other people that have short term rentals. If you’re unable, try looking for an online forum. BiggerPockets has a short term and vacation rental forum where you can ask questions about your property to others. The last thing you want is to go through the whole process of ensuring your rental is guest ready, and finding out you’ve missed a step. Making sure your property is up to code is a key part of your rental process as it protects you, your property, and your guest!

What’s next? Well, when you are ready to rent your property, you must think of the rules your guest must abide by. Do you care if they smoke or have pets? Or, how many guests they bring? You must detail these things in your rental description before renting, so the condition of your rental is left in the same condition as it was before the rental. Sometimes mistakes happen, but at the end of the day it is your property, make sure proper fines are in place in case your guest doesn’t listen.

Things to think about when transforming your property

If (only) life was perfect, you wouldn’t have to worry about damage to property or anything insidious. But as that’s not the case, you as a property owner have to be aware of the possible things that can go wrong when renting. A broken piece of furniture, some scrapes or scratches on a wall are the least of your worries. Many Airbnb rentals have been subject to quite drastic damage when renting to those that host parties. A rental in Calgary, AB Canada was faced with upwards of $50,000 worth of damage! Let’s make sure that doesn’t happen to you. Certain smart services such as NoiseAware and Minut can alert you and your guests if they are being too loud, and this could be the warning that saves your rental.

Another issue you may encounter is the cleanliness of your property. No property owner appreciates a guest that has recently rented their property and left it in total disarray. Considering it’s now your responsibility to clean up the rental property for your next guest, it can become a hassle. During these uncertain times with COVID-19, cleanliness has only become more paramount. To counteract this issue, hiring a cleaning service ensures that your property is clean and ready to go for the next guest.

You may notice your life get busier and a little more chaotic when you are renting out your property. Choosing the right property management service can help you ease your mind and save you time! If you want to learn more about choosing a PMS, click this link to head to one of our previous articles discussing how to choose the right one for you. Renting a property doesn’t have to be hard, and at Enso Connect we are here to help.

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Put your rental property on autopilot

Sasha Barak — Thu, 20 Aug 2020 13:00:00 +0000

The vacation rental market is growing. As of 2019, the global rental market size was valued at $87.09 billion USD, and is expected to have a compound annual growth of 3.4% from 2020 to 2027. Which explains why it’s such a competitive industry to find yourself in, but also a rewarding growth industry, if you manage it right. There’s a lot of work involved in managing a vacation and short term rental, and a lot of hosts are starting to consider automation. So what does that mean for you?

While most would assume that automation is the exclusive domain of large corporations and property management groups, having one, or a handful of rental properties can just be as overwhelming. There’s managing check-ins, getting the key into the right hands, answering emails, and making sure that the place is kept in prime condition. Hence, automating your rental business can give you a break from the mundane day-to-day tasks and allow you to focus on growing your revenue and being the best host possible.

So what does automation look like? It’s the process of optimizing recurring tasks to make things more efficient and minimize your costs. This means automatic email greetings and replies, smart home tech, having a management system/dashboard, as well as coordinated cleanings and more. It’s organizing and ‘outsourcing’ many of the daily operations, so you don’t have to do them yourself.

The best part is that it’s incredibly painless to implement, and see the benefits roll in.

Automate your Guest Communication

Having an open line of communication between a host and a guest is the most important part of being successful on any vacation rental platform. In fact, Airbnb takes into account your response rate, when granting Superhost status. They require that you have a 90% response rate or higher, which requires a lot of email dedication.

At the same time, however, this is one of the most time-consuming tasks for a property manager and host – up to 75% of your time. So this would be the first thing you should look into automating. Thankfully, there are several options that have proven successful:

Message templates: You’re guaranteed to have to answer the same questions over and over again, so you could create a list of your standard replies and save them to a spreadsheet for quick access. Then it’s a matter of copy and paste.
Email Autoresponder: Most email providers offer auto-response features, and you can set up automated messages to provide quick welcome emails and responses to guests. We’d recommend setting up a unique email address that you use with your short term rental platform (Airbnb, Vrbo, Booking.com, etc…) and create an automatic email that offers the important information guests could be looking for. Whether it’s a welcome message or an Out of Ofice (OOO) reply, you’d greet the guest and direct them to FAQ’s, directions, a list of passwords for devices and key exchange instructions.
Vacation rental software with Virtual Concierge: As opposed to answering every inquiry personally, or missing a few here and there, a virtual concierge is pre-programmed with common responses to let the guest know where the common amenities are, what the wifi password is, and other FAQs. The chatbot answers questions instantly, and if there is a question it doesn’t know, then it notifies the host.

Automated Access

Most hosts already have some sort of remote way to give access, whether it’s with a lockbox, leaving it with a neighbour, or a service like Keycafe. Very few still use the tried-and-true method of leaving it under a doormat or under a flowerpot. But these processes still require some coordination between yourself and another party, or physically going and changing access codes. It also requires the guests and cleaning staff to leave the keys exactly where they’re supposed to between bookings. Thankfully, technology has a better way to automate access and make it all automated and remote.

Through the use of electronic locks or smart locks, you can forgo the physical key altogether and rely on access codes and smartphones. Electronic locks are a simple proposition that requires you to set a unique entry code for each guest. They punch it in and are gained access. Upon checkout, you change it.

Smart locks, on the other hand, can utilize a keypad for entry much like electronic locks, but can also work remotely by the host giving access, or by the guests sending a wireless code from their smartphone.

These options will allow you to manage everything from the comfort of your own home, and allow guests to have access to the rental at any time on arrival day, and you’ll be notified of their arrival.

Review Automation

Pictures of your rental property and a list of the local amenities can only do so much for enticing a guest – they want to know what other guests’ experience was. When it comes to vacation rentals, there is a quid-pro-quo that goes on. You have to review your guests, and they have to review you. But busy hosts don’t have time to leave reviews, and guests don’t feel compelled to leave any, unless something extraordinary happens. And yet, to improve your rankings and attract more guests, you have to get the positive feedback.

One foolproof way to do this is to automate your guest reviews via a template. It’s a basic idea, but after you’ve written the same review, or variations on a set of reviews, 4-5 times you can just keep those in a spreadsheet, copy/paste them, and change the names. This works for both positive and negative reviews.

On the other hand, if you’re using a vacation rental software for your property, most offer a special feature that allows hosts to automate reviews with predefined templates. On top of that, the reviews will be sent automatically. If you forget, you’ll get a reminder to get the review within the 14-day checkout that most Short Term rental platforms have. You’ll also get notifications when guests leave a review for you. This will save a lot of time on your end.

Automate your Housekeeping

Having a spotless rental is paramount, and most hosts have been well aware of this in the past. In today’s climate, however, it’s crucial. Recently, Airbnb has offered an enhanced cleaning protocol that hosts must commit to, and have it listed on their profile.

As a host, however, the last thing you want is to be responsible for making the property spotless, or chasing down someone to maintain it. Hence, getting this process automated will help your bottom line. Thankfully, there are cleaning services that specialize in working with Airbnb and other short term rental services to ensure that the job is done thoroughly.

The easiest way to do this would be to utilize a vacation rental software solution that would automate the request for a cleaning. After a guest has checked out, a cleaning service would be notified automatically by email/text that a cleaning has been scheduled. This means less time arranging cleaning, and the confidence that they’ll be done correctly. Upon completion, the cleaners then can notify you via the same software, that the job’s been completed.

Smart Technology to Enhance the Guest Experience

We’ve already covered this off in depth HERE, but introducing smart devices into your home will pay dividends in guest satisfaction and your wallet. As millennials and Gen Z are the driving force behind the travel industry, catering to them and making your home “smarter” is the rule, and no longer the exception. Adding these in will offer a competitive advantage to your rental.

Smart Thermostats: You want to make sure your property is always at a comfortable temperature for your guests, but also that you can remotely increase or decrease the climate to protect your investment. A smart thermostat like Ecobee or Nest can offer the guest some control, and offer you peace of mind.
Sensors: On top of the required safety sensors, you can also add in motion sensors to turn off lights that aren’t being used, and noise sensors to ensure that your guests aren’t disturbing the neighbours, and if they are, you’ll get an automatic notification.
Smart plugs: They’re a small investment, with a huge automation factor. One of the key benefits is that once tied in the Google Assistant, Alexa or Apple HomeKit, you can turn off lamps, appliances and even reboot your wireless devices if they’re not working.
Smart routers: you can remotely access and manage your internet, as well as any devices available to guests on your network. A smart router, like Google WiFi, will allow you complete control over your property and smart devices remotely.

Use a Vacation Rental Software

Finally, the main objective of managing your properties and automating as many tasks as possible, is for a host to spend less time on the mundane, and more time on growing their business. On top of dealing with cleanings and repetitive FAQs, hosts find that managing calendars, bookings and payments across multiple platforms is a major challenge. By automating everything you can, and synchronizing everything into one dashboard, is a fantastic way to put your business on autopilot.

Finding the right software, such as Enso Connect, will allow you to automate every step of the process. As soon as guest books, they’ll get a welcome email with instructions, instructions for smart access, and the perfect vacation experience. You, as a host, will get notifications of checkins, the ability to manage the home remotely, automatically scheduled cleanings upon the expiration of the reservation, and automated feedback reminders. Everything is contained on one dashboard, with one email inbox, with the ability to generate holistic reports for financial visibility.

Most of all, you get peace of mind and the competitive advantage that your properties are well-maintained and well-reviewed. It’ll be peace of mind, with less work.

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A Calm Home That Works For You

Sasha Barak — Thu, 06 Aug 2020 13:00:00 +0000

Enso Connect and a calm home

We’ve all heard that age-old expression “your home is your castle.” And it’s true. This is where you keep your valued possessions, rest your head, and hopefully find a calm space to breathe. But owning a home or a property is a lot of work, and if you choose to use it as a rental space, then that sense of complication increases exponentially. You’ve got to manage a number of things you may not be used to: the utilities, allowing access, make sure you get paid, and promote your property in the right places. Even for the most seasoned of hosts and landlords, it’s a juggling act. That’s where Enso Connect comes in.

As with some of the best stories out there, the genesis of Enso Connect starts with a road trip with unexpected results. Back in February of 2019, I took a weekend ski-trip with some friends to Mont-Tremblant. We had booked an Airbnb, and upon arrival, we’d discovered that the key was frozen under the doormat. So, we did what anybody who uses Airbnb would do; we messaged the host. No answer. The only way to get access was to use lighters to melt the ice to free the only way into the house. Once inside, we found that the house was freezing and the heating system too complicated to figure out. Again, a message to the host was sent but went unanswered. Eventually, we figured it out and enjoyed the weekend.

When it came time to leave, we checked the app for check out instructions, only to find none. Again, we reached out to the host, only to be met with radio silence. It was only after a 6-hour drive back to Toronto, that we heard back from the host. By then, it was obviously too late to follow the stated instructions, but we left the house as we found it. Days later, we received a disgruntled message, claiming that we had left the heating off, and possibly a window open, leading to damages due to frozen pipes. Between their conspicuous silence regarding our messages during our stay and the fact that a) there was no way to prove that we had or had not done anything wrong and b) the length of time between our check out and his report, Airbnb sided against the host and we were off the hook. But, I was left with a bad feeling. Not because we potentially had been responsible for damages (we weren’t), but knowing that this situation could have been avoided with smart home devices and appropriate software to manage the property.

Upon my return to the Department of Computer Science Innovation Lab (DCSIL) at University of Toronto (UofT), I decided to tackle a prototype solution to this problem with a smart lock and a simple door. Over the duration of this class, I realized that the problem was much bigger than making a home smarter and managing remote access. There also needs to be a way to automate some of the more tedious tasks of being a short term rental host, with software, smart home tech, and AI communications. A renter will inevitably have questions about the wifi and local attractions, and a host won’t have all the time in the world to answer every question, or even the same question every weekend. And I felt like I was on the verge of an answer.

After graduating from the University of Toronto and moving on to pursue a part-time Master’s in Entrepreneurship at the University of Cambridge, I began working on a real-world solution that would eventually lay the groundwork for our company. Recognizing the need for a technical counterpart, I brought on Peter as a co-founder and CTO. With his expertise, we were able to develop the first functional iteration of our software, setting the stage for transforming how homes operate.

This initial version marked a pivotal moment, as it allowed us to start refining our vision and making tangible impacts in the industry. Together, we combined our skills and passion to create a platform that not only met the evolving needs of homeowners and property managers but also pushed the boundaries of innovation in home automation and management.

For us, a home should work for you and not the other way around. There is no shortage of available smart technology that can offer remote access, automate thermostats, monitor noise levels, and answer the most common questions. The short term rental industry is the perfect place to start.

Now, Enso Connect is a home management software that leverages smart home devices and AI communication to provide peace of mind to homeowners and property managers, while offering a seamless experience to a guest in the short term rental industry. Hosts can remotely open their front doors, rather than rely on systems that can jam or freeze, and virtually monitor, maintain and monetize their property from an all-in-one dashboard. Our AI chatbot can handle all the most common questions, and if there’s something it doesn’t know, only then, will it let the host know that there’s an outstanding request. We’ve made the day-to-day running of a short term, the least stressful part of your day.

And the name? An Enso is a Japanese symbol that represents enlightenment and calm. That’s what we offer to homeowners, property managers and guests. A sense of calm.

Welcome to our home,

Francois

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