Smart Locks Archives - Enso Connect Inc.

Smart Locks in Short Term Rentals: All You Need to Know

Sasha Barak — Wed, 21 Feb 2024 17:56:33 +0000

We are breaking down the complex topic of smart locks in professional short-term rentals. Learn about the advantages, and potential drawbacks to help you make informed decisions for your property management business.

In this webinar, we are talking to a leading hardware manufacturer whose smart locks are used in STRs worldwide. Explore the ins and outs of this cutting-edge technology. Discover how smart locks help professional property operators to streamline operations and deliver an exceptional guest experience

Webinar Speakers

Francois Gouelo, as the Co-Founder and CEO of Enso Connect, Francois has been at the forefront of the intersection of technology and hospitality. He is moderating the session.

Sid Butalia, Head of Product and Design, IglooHome

An award-winning product expert with over 15 years of experience in Industrial Design, Mechanical Engineering and New Product Development. With a track record of over 150 successful projects, Sid is an expert in IoT products, specifically smart locks.

Watch the webinar recording

What are smart locks and how do they work?

Smart lock is a mechanical product that opens and closes a door. It’s not a door handle, not a doorknob, but essentially – the lock. Most of them are motorized, so they are battery powered. In the past, they were digital where they would not have smartphone features. But now we’re starting to see more smartphone connectivity with door locks and as a result, a huge range of software features that come along with it.

We’re taking a traditional mechanical device and adding some intelligence to it.

Types of smart locks

We’re at a point where, despite the many smart lock manufacturers, we’ve barely begun exploring all the possibilities. There are various methods and devices for unlocking doors. For instance, IglooHome focuses on several types, including those with keypads for entering a code to access a unit. Other locks may not have a keypad, suggesting they rely on different mechanisms for locking and unlocking.

Smart locks by connectivity

We can break it down first. I think connectivity is a big topic because when we started out, there was no connectivity.

We then looked at, with the proliferation of smartphones having Bluetooth connectivity.

And then it expanded to Wi-Fi, Z-Wave and Zigbee in some cases. Now, we even have cellular connected locks at IglooHome, that are connected directly to cell phone towers. So that connectivity range is always evolving. And for any brand to maintain a solid market share, they need to be able to have a few connectivity options.

Smart locks by access types

Biometric and PIN code access technologies initially emerged in the commercial access control sector. Businesses often lead in adopting new technologies due to greater needs and financial resources. Over time, these innovations tend to filter down to consumer products.

Today’s smart lock technologies encompass features like facial recognition, biometrics, and PIN codes. At the CES conference, innovations such as palm scanning and voice recognition were showcased. Essentially, if a software can authenticate it, it can be integrated into a lock. By connecting these locks with smartphones, they achieve a higher level of security through multi-factor authentication.

Top smart lock types and features in short-term rentals

What are the best smart locks for vacation rentals, what features are the most popular and what are the latest trends in smart home technology for the industry?

PIN Codes

The short-term rental scenario is primarily where you have one or two primary users: a property manager, co-host, virtual assistant, etc. But your end users – you could have thousands. In that scenario, PIN codes by far are the most popular. It’s a powerful form of access because they can easily be shared. Thanks to IglooHome’s AlgoPin technology, they can be generated completely offline. So when it comes to having a very reliable system that has virtually no downtime, that’s where pin codes really come in.

If you’re talking about biometrics, let’s say fingerprint, for example, due to security concern, you can’t store users’ fingerprint data on the cloud. So you have to store it on the lock. What that means is for a typical short term rental customer, they’re only going to be at the lock when they check in. That defeats the purpose because then you have to be there to do the onboarding of their fingerprint. So that’s where we see pin codes being the primary use case.

Bluetooth

We’re starting to see Bluetooth pick up. A lot of IglooHome’s integration partners are figuring out how to create temporary guest experience applications. And through that, giving your guests the ability to just unlock the doors from a smartphone. It is easier because you don’t have to remember the code.

WiFi

The go to trend moving forward for smart devices is WiFi. Especially if you have Wi-Fi on site in your rental, the connectivity range is pretty decent. With that, you can automatically get additional features. First being notifications. When someone opens or closes the lock, you get a notification.
Second one, you can actually create customized pin codes. Whether they’re four digits, five digits, you can simplify it.
And the final thing that we find quite useful is – for canceled bookings, you can delete a pin code if the lock is connected to Wi-Fi. And so part of the reason why there were these different types of connectivity just for people to know is that Wi-Fi wasn’t great five, 10 years ago, but Wi-Fi is great now. Wi-Fi locks are on the rise.

The example for this is SmartThings, the company that was pivotal in linking various connectivity types through a single hub. However, the necessity for such a hub is declining as device connectivity becomes more centralized, reducing the need for different frequencies to connect devices. It’s encouraging to see IglooHome also advancing in this direction, simplifying connectivity in smart devices.

It’s important to know that WiFi is not ideal for smart devices because of its power consumption. It is much more power hungry than Bluetooth.

IglooHome smart locks offline functionality: how it works

AlgoPIN is a technology behind all IglooHome devices that lets rental property managers grant PIN codes remotely without Wifi. This is unique to IglooHome devices. We asked Sid to tell us more about how it works and why they implemented it for the hospitality industry.

Imagine, when you pair the lock, you’ve created a virtual lock in the cloud – on your servers. Whatever pin codes you want to generate, you can generate on your server. Your physical lock and your virtual lock are synced. They’re synced down to the millisecond. This means you’ve created a one-way traffic where whatever you do on the cloud can be applied to the lock through the pin code. You can’t delete the pin code, but you can generate a pin code. It’s one-way traffic.

Why this is important specifically for short-term rentals? Because almost every short-term rental operator has a software to manage bookings, property management systems (PMS). In order to make sure that that integration was as easy as possible, all we need to do is expose web APIs. So whatever software you’re managing, whatever integration you’re working on, you don’t ever have to talk to the lock, the physical device. You’re only talking to our cloud system. And that’s where the algoPIN really comes in power for short term rentals.

Pro tip: What’s the best lock connectivity?

We recommend using PIN codes as they are reliable, especially if there’s a delay or issue with connectivity. PIN codes work well because they can function offline, ensuring access even when technical problems arise. Most countries follow the same numerical system, so it’s easy for guests from all over the world to understand pin codes. We recommend using Bluetooth, because of its power efficiency.

There are networks like Matter, are coming in, which are trying to do both – having a connectivity of WiFi with lower power drain. Closer to that with Bluetooth.

For property managers, the choice between technologies depends on their needs. Whether it’s minimizing battery replacements for high-traffic properties or prioritizing guest convenience. Ultimately, selecting the right technology scales with your business, making each device’s unique features crucial to decision-making.

Top three benefits of smart locks for short-term rentals

Convenience

For the guest not having to worry about an access card or a separate key, one less thing for them to carry and to worry about. For operator – no need to handing off and picking up physical keys to the guests.

Security

Not so much from the lock hardware, but from the ability to pull logs from that device at any point. If somebody’s lost or left something in the room, you have an accurate log of what happened on that door. If you have a smart lock and a security camera – two bits of information – there’s a monitoring system on your front.

Having a security camera and smart lock can serve as a deterrent, discouraging potential criminals by signalling enhanced security measures.

Operational efficiency

In the past, a single manager was able to turn over two or three units in a day if they’re spread out. Today a single rental manager can run 10, 15, 20 handovers in a day.

This is something that could never even be thought about a decade ago.

Previously, services charged $30-40 per check-in, essentially for key handovers. Considering the cost, investing in a smart lock, which might range from a few hundred dollars, seems economical compared to the potential expenses of replacing keys or locks if guests lose or take them. This investment not only saves on the costs associated with traditional check-ins but also offers both cost savings and convenience over time, justifying the initial outlay from multiple angles.

Learn More About Benefits of Smart Locks in Short-Term Rentals

Difference between smart locks in Europe and North America

North America

The primary difference is the door hardware, the way the door is built. This tends to be very uniform in North America, including Canada adhering to ANSI standards. In most cases, except for condominiums, homes typically feature a deadbolt lock. This type of lock is one of the simplest to install, making it a standard choice across North America.

Europe

In Europe every country has a slightly different standard, as well as fire ratings. Igloohome, as well as many other lock makers in Europe follow the approach to not actually touching what’s on the door.

So in a sense, you don’t void any legal issues with fire rating of the door because you’re not tampering with it. You also don’t need to change your physical key system. Let’s say you have a security guard or something that has to have a copy of a key with a retrofit solution or a key box solution. They don’t really need to change their workflow.

So in Europe it’s a little less standardized. And as a result, we tend to use like what I like to call a hybrid system where it’s either retrofit onto the lock or it’s a key box with a pin code. In Canada deadbolts work quite well.

IglooHome also produce mortises. It is what you would see in a hotel room where your entire lock and handle is one big piece. So it’s a little more harder to install, but it’s a little more robust at the end. When you have a deadbolt, you’ve got your latch or your doorknob, and then – a lock. So the alignment between those two is fixed in a mortise. This is one metal piece.

How secure are smart locks?

Igloohome asked locksmiths about how secure smart locks need to be.

And their repeated answer is, breaking a window is much easier than picking a lock. If somebody really wants to get into your home, chances are your front door is not the thing that’s going to be broken into. Therefore, smart locks are valued more for their monitoring capabilities. Overall home security systems involve multiple entry points, not just the front door.

6 steps to choose the right smart lock for your short-term rental

Begin with a key box

It allows integration of software into your management process without needing a locksmith for installation. Simply attach the key box outside your door for a practical, semi-automated solution (“IoT 1.5”), blending manual and digital access without altering existing locks. The advantage of this is that you don’t have to change all the locks. You can just put a key box in. Even if you have multiple doors, front, side, back door, you can provide those keys in the key box. Essentially, you’re providing access to the whole home with a single device.

Identify which is the door that most people are using

When you feel comfortable with how smart locks work, think which door is the most used. That’s the door you look at putting a smart lock on.

It saves that issue where someone may not put the key back inside the key box. And then the door will automatically lock as well.

Think the value adds

Does it make sense to have a smart lock on the back door? Let’s say you have a swimming pool, and at night, you want to make sure that back door is closed. Smart lock are a good addition on secondary doors as well.

Look at your door and see what’s already on it

Sid recommends using what you have before you start drilling holes in your door.

So if there is a solution to retrofit, we could go with that, right? Now, even if you decide to remove your hardware and replace it with smart hardware, it’s better to replace like for like. So if you have a deadbolt, it’s better to replace it with a smart deadbolt rather than swapping it out with a mortise.

There is a door compatibility checklist, where IglooHome’s experts suggest which lock will be compatible with your door.

When installing a lock on a new door, you have options. A deadbolt is simpler to install, but a mortise, which integrates the lock and handle into one unit, offers a sleek look once set up. Despite being a smart lock, remember it’s also a mechanical device that must securely close the door, similar to traditional locks.

Decide whether you want Wi-Fi or Is it ok with Bluetooth

Are you just going to be using pin codes or? Are you going to be connecting this with a smart home?

Include smart locks into your check-in experience

Another important question is when are you going to be able to program those codes? When are they going to be made available to your guests and be actually accessible? The way you can program your codes at Enso Connect programs them actually immediately at booking confirmation. But the platform will only make them available two hours before the guests’ check-in.

The access codes will be gated with a check-in process, with your step-by-step check-in instructions.

Main issues with smart locks and ways to overcome them

Addressing common concerns with smart devices involves proactive measures and effective troubleshooting by operators. Since no system is flawless, issues will arise, potentially stressing those responsible for day-to-day operations.

Door misaligned / jammed

Due to changing temperatures and seasons, doors and frames in North America can misalign, affecting the locks. This might require a key getting stuck or the smart lock not functioning properly. It’s advisable to have a check-up on the door’s alignment periodically, maybe every six months or annually. Do this by yourself or with a locksmith, to ensure everything works smoothly. This maintenance is essential for all types of locks to keep them operating correctly.

Battery drain

IglooHome smart locks come with an emergency power feature to prevent lockouts due to short battery life. This means you, your guests, or the property manager can still access the lock if its battery dies. For some models, attaching a nine-volt battery can temporarily power the lock, while newer models use a USB Type-C connection, similar to charging phones or power banks. This allows devices like Android phones or tablets to supply emergency power to the lock, ensuring remote access is always available. Smart door locks have low-battery alerts, reflected in your Enso Connect device dashboard or directly on your phone.

WiFi outage

Your Wi-Fi connection or your power could cut out for your home. That is where AlgoPIN comes in, where there’s no need for WiFi to allow people to go in and out of the home.

Insurance Restrictions (in Europe)

Before making any changes to your door, it’s important to understand what’s allowed with insurance. Some places have restrictions on altering doors, while others permit it. Make sure to research and understand these regulations to avoid unnecessary expenses and complications when modifying your door.

Compliance with the local rules and regulations

You can attach our key box to a wall, or if that’s not possible, it comes with a shackle for easy attachment to things like door handles or railings. However, it’s crucial to comply with local regulations. Additionally, understanding insurance is key, especially with the various coverage options available for vacation rentals, whether or not you use a smart lock. While requirements for smart locks may vary and I may not have all the details, it’s important to be aware of potential issues related to insurance.

New features and trends in the smart home devices

The new features of smart locks cater both to B2B like vacation rentals, and to end-users, focusing on convenience.

New networks standards like Matter

Matter is a new kind of ecosystem technology that’s coming up. It allows Android devices to talk to Apple, Google Home, Amazon Alexa and other devices. So we are looking at bringing new products in for this ecosystem.

So it’s going to become a lot easier to integrate a smart lock into your smart home. That’s one big shift. So if you can get over the DIY of a screwdriver and all that, the IT stuff is far easier.

Biometric facial recognition and mobile access cards

For short-term rentals, biometric facial recognition and mobile access cards hold significant potential. This trend, seen in hotels with physical tap cards, is moving towards digital cards. The convenience of tap-to-pay, as popularized by Apple, is extending to cars and hotels, enhancing user experiences. However, building hardware solely compatible with the Apple ecosystem limits broader application, highlighting the need for versatile solutions in access technology.

Effortless entry

Currently, you have to physically turn a doorknob to open a door. However, imagine a future where the doorknob is connected to your lock. It is allowing you to simply nudge the door open with your shoulder or walk through without touching it. In Asia, IglooHome have developed a mortise lock that operates this way, enabling effortless entry simply by approaching the door.

Learn more about creating a seamless guest experience with smart locks

Book a Demo

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Igloohome + Enso Connect Partnership

Sasha Barak — Tue, 23 Jan 2024 04:09:13 +0000

Simplifying property access for short-term rental guests, teams and vendors

Seamless check-ins, quicker property turnovers, timely maintenance. A powerful partnership, designed to streamline operations in your hospitality business.

Smart locks have revolutionized the hospitality industry, eliminating the “keys under the doormat” historical practice. Igloohome is at the forefront of this revolution. This reliable technology has greatly simplified the lives of thousands of property managers, saving time and increasing guest satisfaction.

Igloohome’s partnership with Enso Connect elevates remote access management to new heights. This collaboration integrates Igloohome’s cutting-edge smart lock technology with Enso Connect’s comprehensive automation platform, offering hospitality professionals an unparalleled level of control and efficiency. Together, they provide seamless, remote management of property access, further improving operational workflows and guest experiences. This advanced integration ensures that property managers can effortlessly handle access permissions, monitor entry and exit times, and maintain security—all from a single, user-friendly interface.

From now on, Igloohome is enabling a remarkable guest experience by incorporating innovative smart locks into Enso Connect’s Boarding Pass. It also streamlines operations for scaling short-term rental businesses, by working in Enso Connect’s device panel. This allows operators to remotely control and manage access for not only guests, but also for staff members and vendors.

WEBINAR

Smart Locks in Short-Term Rentals:

All You Ever Wanted to Know

Explore how Igloohome and Enso Connect team up to elevate guest experience.

Watch the webinar

Igloohome’s high-quality hardware enhances the digital guest journey by offering secure, unique, and temporary access codes for the duration of each stay. This innovative approach not only ensures that each guest has a seamless and secure entry experience but also significantly streamlines property turnovers and maintenance visits. By providing temporary codes that expire after the guest’s stay, Igloohome eliminates the need for physical key exchanges and reduces the risk of unauthorized access.

Additionally, Igloohome’s technology supports flexible access availability, creating new revenue opportunities. Property managers can offer extended access options for late check-ins, early check-outs, or even access to additional areas of the property for an added fee. This flexibility enhances guest convenience and satisfaction while opening up new avenues for generating supplementary income. Overall, Igloohome’s smart lock solutions contribute to more efficient property management and improved guest experiences.

”We're thrilled to partner with Enso Connect to elevate their Boarding Pass solution. Through this collaboration, Enso Connect customers gain access to a wider range of lock solutions from igloohome, tailored for distinctive use cases, diverse locations, and memorable experiences through asset sharing. Our commitment to a robust and reliable access system remains steadfast, even without wifi.
Anthony ChowCEO and Co-Founder @ Igloocompany

With Igloohome’s smart locks combined with Enso Connect’s condition-based workflows, guests benefit from an exceptional contactless check-in experience and greater flexibility during their stay. This powerful partnership provides operators with comprehensive control over property access, enabling them to tailor automations to the specific needs of their business.

Igloohome’s smart locks offer secure, unique codes for each guest, facilitating a seamless and contact-free entry process. Meanwhile, Enso Connect’s condition-based workflows allow property managers to create customized access protocols based on various conditions, such as guest preferences, booking details, or property status. This integration ensures that access is managed efficiently and according to the specific requirements of each property.

Together, these technologies enhance operational efficiency, improve guest satisfaction, and allow operators to adjust their automation settings to align with their business objectives. Whether it’s managing check-in times, coordinating maintenance visits, or offering tailored access options, this partnership provides a flexible and innovative solution for modern property management.

”With growing guest expectations and focus on profitability in 2024, hospitality professionals must optimize operations, while maintaining personal touch. This is why Igloohome’s state-of-the-art smart locks embedded in Enso Connect’s digital guest journeys are a perfect match.

”Igloo et Enso ont parfaitement rempli leur mission parce qu'on a une super intégration.
English Translation: "Igloo and Enso successfully fulfill their mission through seamless integration."
David AzoulayCEO of Simplissimo

Watch webinar (FR)

Key Benefits of the Partnership

Igloohome and Enso Connect collaboration allows hospitality professionals to leverage technology for the unique needs of their business, at scale. Here’s the key features of the integration:

Streamlined Check-In

After making a reservation, guests receive a Boarding Pass link—a web app designed to guide them through their entire stay. This intuitive platform enables guests to check in online, streamlining the process and ensuring a smoother arrival experience. Once the guest’s identity is verified by the operator, they receive access to the property within the designated check-in time frame.

If guests attempt to check in too early, the Boarding Pass app prompts them with an option to purchase an early check-in upsell, enhancing their convenience and generating additional revenue for the property manager. Access to the property via Igloohome’s smart lock is automatically activated at the start of the stay or immediately after purchasing the early check-in add-on.

In the event that access needs to be revoked, the property manager retains full control and can promptly adjust permissions as necessary. This seamless integration of the Boarding Pass app with Igloohome’s smart lock system ensures that travelers can enter the property without delays or complications, while the property manager maintains comprehensive control over access and security.

Flexible Smart Lock Hardware

Enso Connect users now have access to a wide range of smart lock hardware from Igloohome to best suit their needs. The most popular model is the Deadbolt 2S Metal Grey. The Retrofit lock can be easily installed on any euro cylinder lock without the need to replace door locks. The Keybox 3 allows operators to provide temporary access in case they do not wish to upgrade all their traditional locks to smart ones. With these solutions and more, vacation rental managers can now feel safe when securing their assets.

Remote Access Management

Short-term rental operators can efficiently manage access to their properties remotely, thanks to advanced smart lock systems. By providing unique and temporary access codes to guests, operators offer greater flexibility and enhanced security in managing accommodations. This system ensures that each guest has a personalized entry experience, reducing the need for physical keys and minimizing security risks.

Property managers also benefit from the ability to control access for staff members and maintenance vendors. This functionality allows for swift turnovers and timely repairs, as operators can grant and revoke access as needed without being on-site. Whether coordinating routine maintenance or handling emergency repairs, the ability to remotely manage access streamlines operations and improves the overall efficiency of property management. By leveraging these tools, short-term rental operators can ensure a smoother, more secure, and more responsive management experience.

Operations Optimization

By automating the check-in, checkout and access process, vacation rental managers can save time and resources. This allows them to focus on providing excellent customer service, streamline cleaning and maintenance, and secure new revenue streams.

This collaboration is a natural fit between two tech leaders, focused on driving the hospitality industry forward. With joined forces, Igloohome and Enso Connect are empowering short-term rental operators to professionalize, grow and succeed in this fast changing and competitive sector.

Digitize Your Guest Experience with Smart Lock Connectivity

Book a Demo

The post Igloohome + Enso Connect Partnership appeared first on Enso Connect Inc..

How to Use Smart Locks to Automate Your Vacation Rental

Sasha Barak — Tue, 28 Nov 2023 16:23:34 +0000

Imagine this: It’s a sunny afternoon and you’ve just arrived at a beautiful vacation rental after a long journey. You’re ready to start your relaxing getaway, but first, you need to check-in. Instead of waiting for the host or fumbling with keys, you simply receive a code on your phone, enter it into a sleek digital lock, and voila – you’re in!

As technology becomes a bigger part of our lives, it’s also becoming a key player in making vacation rentals safer and more guest-friendly. Smart locks are at the heart of this change. These digital locks simplify access for guests and boost security for property owners.

In this article, we’ll explore the benefits of smart locks in vacation rentals, how they can automate property access and improve security to protect your vacation rental, and the overall impact they have on the vacation rental experience. Let’s dive in on how to use smart locks to automate and protect your vacation rental.

How to Use Smart Locks to Automate and Protect Your Vacation Rental

Smart locks are electronic locking mechanisms that can be operated remotely, often using a smartphone app, Wi-Fi, or Bluetooth. Unlike traditional locks that require physical keys, smart locks offer features like keyless entry, the ability to create and share digital keys or access codes, and the option to monitor and control the lock remotely.

Some smart locks also integrate with home automation systems, allowing for features like automatic locking/unlocking based on your proximity to the lock. They are becoming increasingly popular and recognized in vacation rentals to automate check-ins and check-outs and to help protect your vacation rental property.

The Rise of Smart Lock Technology in Vacation Rentals

The vacation rental industry has witnessed a significant shift towards digital solutions, and smart locks are a prime example of this change. Originally seen as a tech luxury, smart locks have rapidly become a standard feature in many vacation rental tech stacks for several reasons, including more security features, more convenience for guests and owners, the ability to automate your vacation rental, and the ability to manage remotely.

Major Benefits of Using Smart Locks

Smart locks are transforming the vacation rental industry by offering numerous advantages for both the guest experience and property management. The integration of smart locks into vacation rentals presents a mix of security, convenience, and efficiency, contributing to a better management experience for owners and a more satisfying stay for guests.

Security Protection

Unlike traditional keys, which can be copied or lost, smart locks offer a higher level of security. They allow owners to create unique access codes for each guest, reducing the risk of unauthorized access.

Automation of Check-In and Check-Out Processes

Smart locks facilitate automated and self-service check-in and check-out processes. This automation means that guests can arrive and leave at their convenience, without the need for the host to be physically present. This feature is particularly beneficial for managing multiple properties or for hosts who cannot always be on-site. Automated processes not only save time for both hosts and guests but also add to the overall efficiency and smooth operation of the rental experience.

Seamless Guest Experience

Keyless entry often leads to a smoother, more modern check-in/check-out process. The added sense of security provided by smart locks can make guests feel more comfortable and secure during their visit. Keyless entry also means guests don’t have to worry about losing keys. They can simply use a code or their smartphone to access the rental.

Easy Management of Access

For owners, the ability to remotely control and monitor the locks simplifies property management. They can easily issue or revoke access, change codes between guest stays, and track entry and exit times.

Integration with Property Management Systems

Many smart locks can be integrated with other property management technologies, streamlining various aspects of rental management, from booking to check-out.

Cost Savings

Over time, smart locks can be more cost-effective than traditional locks. They eliminate expenses related to key duplication, changing locks due to lost or unreturned keys, and managing physical key handovers. This can lead to significant savings, especially for owners with multiple rental properties.

Durability and Low Maintenance

Smart locks are generally more durable and require less maintenance compared to traditional locks. They are designed to withstand frequent use, which is common in vacation rentals with high guest turnover. This longevity reduces the need for frequent repairs or replacements.

Increased Property Value

Adding modern, tech-enabled features like smart locks can make a property more appealing to potential renters and even increase its overall market value.

Customizable Access

Smart locks allow property owners to grant temporary access to service providers like cleaners and maintenance staff. This feature is particularly useful for managing property upkeep remotely. Owners can provide time-limited access codes, ensuring that services are performed efficiently without compromising the security of the property.

Real-Time Monitoring and History Logs

Many smart locks provide access history logs, offering valuable insights into the usage patterns of the property. This feature can be useful for security purposes and for understanding the occupancy patterns of the rental.

”“In the world of vacation rentals, smart locks have become a must-have for property managers and hosts. These innovative devices offer convenience, security, and peace of mind for both guests and property owners. Best of all, they save you time, coordination, and can lead to more 5-star Airbnb, Vrbo, or direct booking reviews.”

Quote from Hostfully blog, one of our PMS partners

Types of Smart Locks

Smart locks come in various types, each with unique features to suit different needs:

Keypad Smart Locks: These locks use a numeric keypad for entry. Users enter a code to unlock the door, making it convenient for granting temporary access.

Brands like Yale, Schlage, and Kwikset offer models with keypads, allowing users to enter a code for access.

Bluetooth Smart Locks: Operated via Bluetooth, these locks interact with your smartphone to lock or unlock doors as you approach or leave.

August is known for its Bluetooth-enabled smart locks that interact with smartphones for easy access.

Wi-Fi Smart Locks: These locks connect to your home Wi-Fi network, allowing remote access and control from anywhere through a smartphone app.

Brands such as Schlage and August offer smart locks with Wi-Fi connectivity for remote access and control.

RFID Smart Locks: Utilizing Radio-Frequency Identification (RFID), these locks can be unlocked with a key fob or card.

Salto provides smart locks that can be unlocked using RFID technology, suitable for larger property management.

Smart Locks with Voice Control: Compatible with smart home assistants, these locks can be controlled through voice commands.

Brands like August and Schlage are compatible with home automation systems and can be controlled via voice commands.

Top Smart Lock Brands

Here’s a look at some of the types of smart locks available for vacation rentals, focusing on brands that integrate well with vacation rental management systems:

Yale Smart Locks

Known for their reliability and ease of use, Yale offers a range of smart locks that are perfect for vacation rentals. Their locks often feature keypad entry and can be integrated with various home automation systems.

Salto Smart Locks

Salto provides advanced smart locking solutions that are ideal for managing multiple properties. These locks are appreciated for their robust security features and flexible access control options.

August Smart Locks

August locks are popular for their sleek design and user-friendly interface. They allow for remote operation via a smartphone app and provide features like guest access scheduling.

Schlage Smart Locks

Schlage is another well-known brand in the smart lock industry. Their locks are valued for their durability and compatibility with various home automation platforms.

Igloohome Smart Locks

Igloohome smart locks stand out for their offline access functionality, which is a significant advantage in areas with unreliable internet service. They offer a range of keyless entry options.

Kwikset Smart Locks

Kwikset offers smart locks with a focus on ease of installation and use. They provide a variety of entry methods, including keypads and smartphone apps.

TTLock Smart Locks

TTLock is known for its versatile smart lock solutions suitable for different types of properties, including vacation rentals. They offer remote management capabilities, which is a huge plus for property owners.

Nuki Smart Locks

Nuki smart locks are appreciated for their simple, retrofit design, which makes them easy to install on existing door hardware. They offer keyless access and easy guest management.

Brivo Smart Locks

Brivo specializes in access control systems and provides smart lock solutions that are scalable and ideal for larger property portfolios.

”“Great entry lock. This is my second one. Love that I can make codes for different people and give access all or just certain times of the day. Highly recommend.”

5-star review of Yale Wi-Fi Smart Lock from Best Buy Verified Buyer

How To Use Smart Locks In Vacation Rentals

Using smart locks to automate and protect your vacation rental involves several key steps. By following these steps, you can effectively use smart locks to add an extra layer of security to your vacation rental while making the entire process more efficient and guest-friendly.

Choose the Right Smart Lock: Choose reliable and secure smart locks from reputable brands that suit your property’s needs. Look for features like:

Remote access features.
Compatibility with your property management system.
Ease of use for both you and your guests.
Strong encryption protocols.
Sturdy physical construction to resist tampering.

Install and Set Up: Once you’ve chosen your smart lock, install it on your property. Follow the manufacturer’s instructions to connect it to your Wi-Fi network and set it up using their app.

Integrate with a Property Management Platform: If you use a property management system, like Streamline or Track, it can integrate it with your smart lock system. This allows for seamless automation of tasks like guest check-ins and check-outs.

Integrate with Security Systems: If possible, integrate smart locks with other security systems like cameras or alarm systems for comprehensive property protection.

Automate Access Code Generation: Configure your system to automatically generate a unique access code for each guest booking. These codes can be sent directly to guests, typically after they complete the booking and verification process. The codes should be time-sensitive and expire after the checkout date to prevent unauthorized access after a guest’s stay.

Remote Monitoring and Access Control: You can use the smart lock’s app to monitor access to your property. You can use the smart lock app to monitor access in real-time. This allows you to see who is entering or leaving your property. You can check entry and exit logs, and remotely control the lock if needed.

Regular Updates and Maintenance: Keep the smart lock’s software updated and regularly check the hardware to ensure everything is working correctly.

Provide Guests with Instructions: Include clear instructions for your guests on how to use the smart lock. This can be part of your welcome guide or sent digitally before their arrival.

Respond Quickly to Alerts: Set up alerts for unusual activity and respond promptly to any security notifications from your smart lock system.

Try Out The Boarding Pass Instantly and See For Yourself It Can Automate The Check-In and Check-Out Process

Get Instant Access To The Boarding Pass

Enso Connect’s Role in Smart Lock Integration

Enso Connect offers features that improve the functionality and benefits of smart locks in the industry. Enso Connect’s system for smart locks seamlessly integrates with brands like Yale, Salto, August, Schlage, and more. This compatibility allows property owners to select the best smart lock that aligns with their specific needs, whether it’s for durability, ease of use, or advanced security features.

Automating Access with Unique Codes

Enso Connect’s platform revolutionizes the check-in process with the Boarding Pass feature. When a guest’s booking is confirmed and passes the verification stage, a unique smart lock code is automatically generated and incorporated into their boarding pass. This hassle-free process helps automate the door codes and protect your home by ensuring only verified guests can gain access.

Maintenance and cleaning crews no longer need separate keys as you can generate specific codes for each property managing team.

From a security standpoint, these unique codes are a big win. There’s no risk of keys being copied or lost, and each code can be set to expire as soon as a guest’s stay is over. Plus, this setup cuts down on time and effort for property owners, as they no longer need to meet guests in person to hand over keys. It’s a straightforward, secure solution that keeps things running smoothly for everyone involved.

Link Access Codes to Guest Verification

A key feature of Enso Connect’s integration is the linking of access code distribution with guest verification. This means access codes are only issued to guests who have completed Enso Connect’s verification process, adding an additional layer of security to the property.

The system screens guests ahead of time, helping to prevent potential issues like disruptive parties or damage. This includes collecting security deposits, verifying IDs, and detecting fraud, thereby safeguarding your business and personalizing guest stays

Remote Check-in with Smart Locks

Enso Connect facilitates an easier check-in process through smart lock integrations. Guests receive digital access codes, and property management systems are updated in real-time with check-in data.

Customize the Guest Experience

The platform allows property owners to set conditions to customize interactions with guests. This feature, combined with smart lock integrations, means that access to the property is not just secure, but also tailored to meet the specific needs of each guest and property.

Managing Multiple Locks Remotely for Multi-Property Management

For owners with multiple vacation rentals, Enso Connect’s platform is particularly beneficial. The integration with various smart locks simplifies the management of several properties, streamlining operations and saving valuable time and resources.

With Enso Connect, you can manage multiple locks across different properties from one dashboard. Property managers can create and manage both temporary and permanent codes, monitor the status of each lock, and receive timely alerts about usage or potential issues.

Device History Tracking for Security

Enso Connect provides a feature to track the usage history of each smart lock, with a notification coming to you in real-time. This data offers valuable insights into access patterns, helping property owners enhance security protocols and manage access more effectively.

”“Depending on your preferences, no doubt Smart locks or Airbnb keyless entries are a great addition and the future for your vacation rentals. It amplifies security from monitoring to accessibility offering much better streamlined, safe, and fuss-free check-ins.

Don’t think for a second that Smart locks are considered costly but think of them as a long-term investment that benefits both guests and property managers alike. Apart from that, the drawbacks of installing smart locks to your vacation rentals are lesser in comparison to the beneficial traits and features it offers. Thus, smart locks or Airbnb keyless entries offer an easy and safe guest experience.”

Final thoughts about smart locks from one of our integrated PMS partners, Hostaway

Maintenance and Troubleshooting Tips For Smart Lock Technology

By following these maintenance and troubleshooting tips, you can ensure the smooth operation of your smart locks, making your vacation rental more secure and accessible for your guests.

Regular Maintenance Best Practices

Best practices for keeping your vacation rental’s smart lock in its best condition.

Battery Checks: Regularly check the battery levels in your smart lock. Most smart locks have indicators or send notifications when the battery is low. It’s good practice to replace batteries before they are completely drained.
Software Updates: Keep the smart lock’s software updated. Manufacturers often release firmware updates that improve functionality and security.
Physical Inspections: Periodically inspect the smart lock hardware for any physical damage or wear and tear. Ensure that the lock mechanism is functioning smoothly.

Troubleshooting Common Issues

Here are common issues that arise when using smart locks and how to troubleshoot them.

Connectivity Problems: Smart locks rely on a stable internet connection. If your smart lock is not connecting to the Wi-Fi network, first check your router and internet connection. Resetting the lock and reconnecting can often resolve this issue. If your rental is in an area with spotty Wi-Fi, consider upgrading your router or investing in a Wi-Fi extender. Some smart locks also offer offline options, like Bluetooth connectivity, as a backup.
Unresponsive Lock: If the smart lock is unresponsive, try replacing the batteries. If it still doesn’t work, check the manufacturer’s app for any error messages or troubleshooting steps.
Issues with Access Codes: If guests are having trouble with access codes, first ensure the codes are set up correctly in your system. Confirm that the codes haven’t expired or been changed accidentally.
Guest Familiarity with Technology: Not all guests may be comfortable with high-tech solutions. Providing clear, simple instructions in your welcome guide can help. You might also keep a traditional key lock as a backup, at least initially, to accommodate all guests.

Helpful Tips for Smart Lock Management

These are other helpful tips about using smart locks for your vacation rental.

Keep Manuals Handy: Retain the user manual and any installation guides. They often contain valuable information for troubleshooting.
Contact Support: Don’t hesitate to contact the smart lock’s customer support for help with more complex issues.
Backup Access Method: Always have a backup access method, such as a traditional key or a secondary smart lock, in case of a malfunction.
Security Concerns: While smart locks are generally secure, it’s important to use strong, unique passwords for your accounts. Additionally, use a smart lock that offers encryption for added security.

Unlocking the Potential of Vacation Rentals

Smart locks offer a transformative solution for vacation rental security and guest management. By using this advanced technology, property owners can improve their vacation rental property’s appeal and operational efficiency.

Smart locks not only provide secure, keyless entry but also integrate seamlessly with vacation rental management systems, streamlining processes and elevating guest experiences.

As we continue to innovate in the vacation rental industry, smart locks stand out as a smart tool for modern, efficient, and secure property management, making them an essential investment for forward-thinking vacation rental owners.

Frequently Asked Questions

What are smart locks and how do they work?

Smart locks are electronic locks that you can operate through a smartphone app or other smart devices. They provide keyless entry by using codes, smartphones, or even biometrics, replacing traditional keys. These locks connect to your home Wi-Fi network, enabling remote access and management.

How does Enso Connect integrate with smart locks?

Enso Connect integrates with top smart lock brands, allowing vacation rental owners to automate access control. This integration includes the automatic generation of unique access codes for guests, which are linked to their booking and verification status.

Can I use smart locks for multiple properties?

Absolutely. Smart locks are particularly useful for managing multiple properties. Enso Connect’s platform streamlines this by allowing you to control access to all your properties from a single dashboard, making it easy to manage even large portfolios of rentals.

Are smart locks secure for vacation rentals?

Smart locks are highly secure. They eliminate the risk of copied or lost keys and allow you to monitor access in real-time. The ability to change or revoke access codes remotely adds an extra layer of security.

How do guests receive their access codes?

With Enso Connect, once a guest’s booking is confirmed and they have passed the verification process, an access code is automatically generated and sent to them, typically via email or a mobile app. This process ensures that only verified guests receive access, enhancing property security.

How Enso Connect Can Help

Embrace the future of property management with Enso Connect and smart lock technology. Transform your vacation rental into a haven of security and convenience. Whether you’re new to smart home technology or looking to upgrade your existing setup, Enso Connect provides the seamless integration and support you need.

Discover how our solutions can streamline your operations, enhance guest satisfaction, and safeguard your property. Don’t wait to take the next step in vacation rental innovation.

Book a Demo of Enso Connect Today

Discover the power of Enso Connect’s innovative software solutions and unlock the full revenue potential of your vacation rental today!

TALK TO OUR TEAM

The post How to Use Smart Locks to Automate Your Vacation Rental appeared first on Enso Connect Inc..

Unlocking the benefits of smart locks for vacation rentals and hotels

Sasha Barak — Sat, 21 Jan 2023 04:10:58 +0000

Access management is an important part of every hospitality business. From hotel chains to individual Airbnb hosts and everything in between, keeping control of access to your property is crucial. While most hotels have the space and the staff to facilitate check-ins and checkouts, short-term rentals require alternative access solutions. This is where intelligent door locks come into play.

Smart locks are relatively new and evolving technology in the hospitality industry. Traditional remote access solutions, such as leaving a key under the doormat or using lockboxes, have been used for many years. These methods are still used by vacation rental hosts as they are often less expensive than more advanced technology solutions. As technology continues to evolve, smart locks have become an increasingly popular alternative to legacy methods, offering secure, convenient and contactless experience. The evolution of hospitality access over the years demonstrates how technology is constantly changing, improving guest experience and streamlining operations.

What is a smart lock?
How “smart” is a smart lock?
How do smart locks work?
What can smart locks do?
Benefits of using smart locks in the hospitality industry
Advantages of using smart locks in vacation rentals
How smart locks help address main challenges for hotels today?
Types of smart locks available for the hospitality industry
Managing smart locks in hospitality
SmartThings connection for RBOY APPS users
How to choose the right smart lock for your hospitality business?
What are the best smart locks for vacation rentals, boutique hotels and resorts?
Smart locks in hospitality – common concerns

Remote-controlled digital locks are the latest technology making waves in the hospitality industry, and for good reason. Hospitality operators recognize smart locks as a way to improve guest experience by providing quick, secure and automated access to accommodations. This type of access management is becoming the norm in the tech-enabled hospitality industry.

Think about it, who wouldn’t want to avoid a crowded front desk and long check-in lines? With electronic locks guests can simply use their smartphones or other mobile devices to get in their rentals. Operators can remotely and securely manage property access for guests, maintenance vendors and other visitors. This makes it a valuable tool for hospitality businesses with limited or no on-site staff or for handling after-hours check-ins.

In short, smart locks are quickly becoming a necessity for hotels and property managers, looking to stay competitive and up to date.

What is a smart lock?

Smart lock is an electronic lock that can be controlled and accessed using a smartphone or other connected device. It locks and unlocks doors without a need for a physical key. Smart locks feature remote access, automatic locking and unlocking, and the ability to grant temporary access to visitors. They can be controlled through a mobile app, electronic keypad, biometric sensors, voice commands, etc.

How “smart” is a smart lock?

What do we mean by referring to the door locks as “smart”? We mean that these devices can connect to other technology and perform actions, like pairing to smartphones, locking and unlocking, sending notifications, etc. The locks “talk” to the paired smartphone or control panel and follow their instructions.

Smart locks offer advanced features such as grant or revoke access from afar, track and monitor entry activity through a smartphone app, integration with other smart home systems, etc. These features provide added convenience and security compared to traditional mechanical locks.

Overall the “smart” in smart locks refers to the advanced technology, providing added convenience and peace of mind to hoteliers and property managers.

How do smart locks work?

There are different types, brands and models of smart lock devices. They vary from locks with digital keypads, enabled with codes, to devices that connect to smartphones through WiFi and/or Bluetooth.

Mechanically, smart locks work the same way as their “dumb” relatives, using tech instead of traditional keys. These can be PIN codes, Bluetooth signals, fingerprints or even voice commands that open the smart door locks. They connect to your smartphone app or a smart home hub and perform actions, like locking, unlocking, sending notifications, etc.

Smart locks usually replace your deadbolt lock or attach to the existing deadbolt in your door. All of them allow you and your guests or visitors to go key-free and control your doors from afar.

Like all electronic devices, most smart locks are powered by batteries. The batteries last usually between 10 months and a year. The battery life depends on how actively the lock is being used and the battery itself.

What can smart locks do?

Or to be more precise, what you can do if you use smart locks in your home or rental property. Let’s review the smart lock functionality that makes our lives as consumers, hosts and hospitality professionals easier.

Pair with a smartphone app or smart home hub

Most smart lock companies have iOS and Android apps to remotely control the locks. In case you have more than one smart home device, you’d want to have a smart home hub to control those devices and make them sync between each other.

Allow real-time monitoring

Most smart locks have a device history available in their app. So you can know when the lock is being used, seeing that your guests unlocked the door at the check-in and locked at the checkout.

Connect to Bluetooth for hands free door control

Smart locks with Bluetooth connectivity can be set up to unlock the doors when your smartphone is in close proximity.

Create and manage virtual keys

The mobile keys can be lock and unlock commands from afar, providing access codes, setting up voice commands or even fingerprints or face recognition.

Create PIN codes for entry

Most new locks have a functionality of creating permanent or temporary entry codes. This way you can configure access settings for guests, maintenance, cleaning or other visitors you might have.

Set access conditions and limitations

To go even deeper into access control, with smart locks you can set limitations and conditions for the entry codes. For example, only specific days and even specific time slots when cleaning, maintenance, dog walker or other visitors are expected.

Enrol in automated flows

Smart locks can connect to other tech and enrol into automated flows. For example, having the locks paired with Enso Connect, hosts can provide guests with entry codes right after their verification.

Another example of smart lock automation can be locking after the door stays open for a specific amount of time, etc.

Send notifications and alert to your smartphone

The smart locking system can alert you if someone is messing with the lock. In some cases it can be configured to automatically call the police if this happens. For vacation rental professionals receiving notifications when guests are in or out of the property is crucial. This is important not only for security reasons but also helps in managing operations and creating efficiencies.

Integrate with other smart home devices

You can take it to the next level of comfort and experience by syncing your other smart devices with the locks. For example, turning on the lights or heating on arrival and vice versa – switching off when guests go out.

Sync with the security cameras

For an extra security levels you can connect your smart lock app with the doorbell or other outside cameras. This will allow you to see who approaches your property in case you need it.

Benefits of using smart locks in hospitality

So how can hotels and vacation rentals benefit from all the great functionality of smart locking systems? Here is why you need smart locks in your hospitality business:

Improved security

Smart locks help prevent unauthorized access to a rental property or hotel rooms.

The device history records, access logs and notifications make it easy to track who has entered and exited the premises. Smart lock connectivity together with a robust guest verification automation can protect rental properties without a heavy spend.

Better guest experience

Hospitality operators have to catch up with the guest expectations for self service, contactless check-in process and quick seamless access.

Electronic locks allow guests to use codes, their mobile devices or other devices instead of conventional keys. This makes check-in and checkout faster and more efficient and also reduces the risk of stolen or lost keys.

Operational efficiency

Using smart locks in the hospitality business reduces the need for manual key management, such as issuing, collecting keys, etc. Smart locks can be managed remotely, so property managers or hotel staff can lock, unlock doors from a central location. This allows for more efficient use of staff time, saving a huge amount of hours.

Advantages of using smart locks in vacation rentals

In addition to improved security, better guest experience and operational efficiency, smart locks provide unique advantages to vacation rentals.

Most short-term rental businesses manage individual properties, with no lobby or concierge on the spot to address issues. Hence being able to manage access remotely, track and monitor doors activity and automate processes are huge advantages here.

Automation for convenience, flexibility, efficiency and revenue opportunities

Smart locks can be integrated with other systems, like property management software, guest verification, messaging, payment apps, etc. This allows vacation rental professionals to create automated flows for managing access, providing important information, upselling and communicating with guests.

This not only provides increased convenience and flexibility for guests, but allows operators to increase revenue per guest easily. For example, offering flexible access upsells if guests want the doors to open beyond the standard check-in and checkout time.

Ability to track and monitor access to the property

Smart locks can be the “eyes and ears” on location for vacation rental managers. In addition to controlling who and when goes through their doors, they can configure edge cases. For example, restricting some areas of the property for entry, opening the doors for cleaning or maintenance at specific times, etc. By receiving notifications about smart locks being used, operators can know about what is happening in real time. Whether the guests arrived or left, whether the maintenance team finished working on the property, whether someone is attempting unauthorized access, etc.

Proven data to fight chargebacks

Data captured by smart locks helps fight chargebacks and scammers. Short term rental businesses suffer from fraudulent guests, who refuse to cover payments for their stay. These people are usually claiming to their bank that they don’t recognize the charge and never stayed at the rental property. Data from the door locks, together with other proofs of stay can be sufficient to make guests pay for services.

Download a Chargeback Report Example

How smart locks help address main challenges for hotels

Most hotels have a dedicated team on-site to take care of guests and technically don’t need to manage access remotely. However more and more modern hoteliers understand the importance of innovation in this area, implementing smart locks in their business.

Changing locks in a hotel can be very expensive, on the other hand the advantages are huge. Smart locking systems help hotels address the main challenges of hotel operators today:

Changing guest expectations

The last couple of years have changed the expectations guests have for hotels. There are two main reasons for this change:

Consumer demand for quick, seamless and personalized service. The service standards set by big digital retailers, like Amazon, is spreading to other industries, including hospitality. Online check-in, immediate access, no wait – this is what the guests of today want when they travel and stay in hotels.

COVID-19 pandemic that resulted in enhanced industry-wide hotel cleaning and safety standards. Guests not only want their rooms cleaned more frequently, they also prefer contactless service. This is why contactless check-in and keyless entry is something that hotels should look into to keep their guests happy.

Labor shortage

This problem has been hitting the hospitality industry even before the pandemic or recession. The jobs in the industry are not very well paid and hospitality is hard work. During the pandemic it also was dangerous. This is why the turnover is high and hospitality businesses are struggling to find and keep good employees.

Smart locks and room access automations not only serve hotel guests but also help manage the team’s time more efficiently. Using smart locking systems together with other guest experience technologies helps hotels implement high-tech low touch strategy.

Rising costs

High costs and lower customer buying power makes hotels seek solutions to save money, create efficiencies and find new revenue streams. The energy crisis in Europe put the energy efficiency topic on top of minds of many hoteliers.

In addition to time savings, smart locks can be integrated with other smart tech in the rooms. For example to turn off the heating and lights when a guest leaves, etc.

Types of smart locks available for the hospitality industry

Today there is a wide variety of smart locks with functionality, allowing hospitality operators to benefit from using this technology. These are electronic door locks enabled with WiFi, Bluetooth, NFC and keypads.

There are also adapted locks that can be added to existing “dumb” deadbolt, adding smart technology and native smart locks. These ones require a completely new door lock with smart capabilities to be installed.

Bluetooth-enabled smart locks

Bluetooth locks are smart electronic devices, powered by Bluetooth wireless technology, connecting them with smartphones or other smart devices. This allows you to control your door lock hands-free as you approach, eliminating the need for a traditional key.

Bluetooth locks are handy when you are on-site and provide the convenience of a key-less experience. If your door is too far from your smart home hub or phone, you’ll have a connection problem. This is why this is not enough for remote access management.

WiFi-enabled smart locks

These locks contain electronic components allowing them to connect to home internet through WiFi network. This connection provides a remote access to the lock through a smartphone or a smart home hub. These locks have more remote functions, like locking and unlocking the door from afar, monitoring ins and outs of property, etc.

NFC-enabled smart locks

These are smart locks that have NFC chips inside. They require passive NFC tokens to unlock their respective smart locks. Newer smartphones have NFC chips installed, so it is possible to use a smartphone as an entry token. However it only works with Android, because Apple restricts the use of their built-in NFC chip to the Apple Pay. So NFC locks are not compatible with iPhones, which limits the keyless access for many guests.

NFC-enabled smart locks allow control over monitoring and granting or restricting access.

Keypad smart locks

Digital keypad locks require a numerical code instead of a key to grant entry to a property. They have a numerical pad, where visitors have to punch in the access code to open the door. This is similar to accessing software with a password. When the correct code is entered, the door opens. It can be set to remain locked after several wrong attempts to enter the code.

These locks can’t be picked or bumped like conventional locks. It’s easy to change a security PIN code whenever necessary. They can be mechanical and battery-powered, not requiring connection to a power source.

Managing smart locks in hospitality

To control your smart locks remotely you need a WiFi connectivity bridge to be able to “talk” to the locks. Some of the locks, like Salto and August, have this functionality. The others – Z-Wave, ZigBee, etc, need a smart home hub, like SmartThings for remote control and management.

There are apps and device handlers, allowing hosts to automate rental properties, like RBOY APPS. A popular app for automating individual access codes generating is Rental Lock Automator (RLA).

SmartThings connection for RBOY APPS users

As of December 31st, 2022 the Rental Lock Automator (RLA) fails to generate lock codes for reservations on SmartThings. The reason – the app relies on the Groovy platform to connect with SmartThings. And this platform is being shut down by SmartThings, as they are working on modernizing their platform. So RLA users need a direct integration to SmartThings in order to keep managing their code access.

Note: Enso Connect has a direct integration with SmartThings and can help RBOY APPS users looking for a solution.

Learn more about RBOY APPS solution

How to choose the right smart lock for your hospitality business?

When choosing a smart lock for your hospitality business, consider the following factors:

cost and scalability;
compatibility;
integration with other systems;
access control;
remote management;
durability;
security
reviews and testimonials

Cost and scalability

Determine your budget and long-term cost savings. Consider the cost of the lock and its scalability for future property expansion. The cost of smart locks range between $100 and $300, depending on brand and type.

Compatibility with current hardware

The lock of your choice has to be compatible with your existing door hardware. Make sure it can be easily installed.

Integrations with other systems

Check whether the smart lock can integrate with your property management systems or other existing systems, like keyless entry apps. Evaluate the features and compatibility with your current tech.

Access control

In the hospitality business you need a lock that allows for flexible access control. Meaning the ability to create unique codes for each guest or assign different levels of access to staff members. Or even restrict entry to different spaces in the property.

Remote management

For vacation rental businesses, as well as modern hoteliers it’s important to choose locks that can be managed remotely. The devices have to be configurable to adjust access settings and allow tracking and monitoring. You want to be able to view the logs of who and when has entered and exited the property.

Durability

In a hospitality business door locks are used frequently. You need to chose smart locks made of durable materials with long battery life.

Security and reliability

Choose the locks that have a track record of security and have been certified by industry organizations. Look for devices with a good reputation for reliability and customer support.

Reviews and testimonials

Read reviews from other businesses in the hospitality industry, ask for recommendations and consult with experts in the field.

Smart Locks Supported in Enso Connect

What are the best smart locks for vacation rentals, boutique hotels, and resorts?

Best smart locks for vacation rentals

Yale & August Bridge

One of the oldest and most well-known lock manufacturers in the world. Yale is known for making some of the most advanced smart locks on the market such as the Yale Assure and Nextouch. This is thanks to the company’s long history of making durable and reliable products, as well as a close engineering partnership with sister brand August.

Features:

Simple, sleek design;
Easy to install, attaching to existing deadbolts and allowing to keep the original key;
Work with mainstream home automation platforms
Integrate into the Airbnb calendar;
Can be controlled with popular voice assistants.
Built-in wi-fi – no need for additional hardware to connect

Kwikset

The company was one of the first to introduce the concept of interchangeable cores, which allowed users to easily change the lock on their doors without having to replace the entire lock. This innovation made Kwikset a leader in the industry and helped the company to become known for its durability and reliability.

Kwikset’s smart locks are particularly popular among consumers who want to be able to control their locks remotely and receive notifications when someone enters or exits their home.

Features:

A variety of smart locks, deadbolts, and touchscreens
Works with Bluetooth enabled phones or eKeys codes on the touchscreen to enter
Retain a traditional keyway for the backup key that can be used to lock/unlock
Kwikset Halo is wi-fi enabled, allowing for remote control.

Schlage

A well-known security systems and smart lock provider. Sturdy and stylish, Schlage smart locks are compatible with any smart home system. The Schlage Encode TM Smart WiFi Deadbolt doesn’t require adaptors or accessories to connect while the Sense Smart Deadbolt lets you unlock the door from the app or by entering an access code on the touchscreen. Meanwhile, the Schlage Connect Smart Deadbolt includes an additional layer of encryption and can be controlled with your voice.

Features:

Easy installation
Up to 100 codes with 3 levels of access
Remote door unlock door via smartphone
Works with voice assistants such as Alexa, Google Assistant, and EchoShow
Integrates with common smart home networks
Works with other systems such as Ring doorbell and alarm, Key by Amazon, etc.

Lockly

In addition to fingerprint technology, Lockly’s smart locks also offer a variety of other advanced security features such as a “peek-proof” display, which makes it difficult for others to see the numbers being entered when the user is entering their access code.

Despite their advanced security features, Lockly’s smart locks are also known for their ease of use. The locks can be easily installed without the need for professional assistance, and they can be controlled using a smartphone app. This app allows users to easily add and remove fingerprints, access codes, and other forms of access, as well as check the lock’s status and receive notifications when the lock is used.

Features:

Easy installation
Auto lock feature
Remote management and real-time monitoring via smartphone or online portal
Restrict access codes to specific days and times
Advanced biometric fingerprint sensor stores
PIN Genie technology prevents theft of access codes through digital keypad
Generate offline access codes that don’t require an internet connection
Backup access through physical key
Integrates with home automation systems
Can be controlled via voice through Amazon Alexa and Google Assistant

Best smart locks for boutique hotels

Salto

Offers a range of door locks, including traditional keyed locks, keyless entry systems, and smart locks that can be controlled using a smartphone app. Salto’s locks are known for their advanced technology and innovative features, making them a popular choice among homeowners and businesses alike.

Features:

Multiple ways of opening doors: with a digital key, code, card, fob, or smartphone
Remote management and real-time monitoring via smartphone app
Integrates with home automation systems
Advanced security features
Allows to set up access schedules for guests and employees
Battery-powered
Can be integrated with other wireless systems, such as access control or energy management systems
Smartcard and RFID card ready
Mobile access via Bluetooth
Tamper-proof: The lock will send an alert if someone tries to break in
App supports multiple languages
Integrate with other systems such as access control, CCTV, and fire alarms.
The locks have a high level of security with a variety of encryption options.

Igloohome

The flagship product of Igloohome is a smart lock that can be controlled using a smartphone app. This allows users to easily lock and unlock their doors, as well as grant access to others, without the need for physical keys. The smart lock is also equipped with a number of security features, including encryption and authentication, to ensure that only authorized users can access the property.

Features:

Remote access using a smartphone app
Keyless entry, use a code or a virtual key instead
Scheduled access for specific people, such as guests, vendors or employees
Auto-locking
Monitoring and recording of who has entered and exited the door, and when
Can withstand outdoor conditions
Bluetooth connectivity
Battery-powered
The lock will send an alert if someone tries to break in
App supports multiple languages

Smart locks in hospitality – common concerns

In spite off all the benefits of using smart locks hospitality there are still a few common concerns:

Security concerns

One of the biggest concerns is that, like all connected devices, smart locks can be hacked or tampered. Trusted lock producers provide features for increased security, reducing or eliminating these risks.

Hosts should use security best practices, such as protecting your WiFi connection with a password and making the password complex.

Reliability

If for some reason locks don’t work or don’t properly connect to the systems in the business, the check-in experience can become a nightmare for guests. This is why it is important to make sure that the smart locking systems you are using are compatible with other systems in your business.

Battery life

The battery-powered smart locks need to have long battery life to avoid the inconvenience of the need to replace the batteries frequently. For many locks out there the battery lasts for many months.

Guest experience

Will my guests be able to use the lock properly? Most of the trusted smart lock providers make user experience a priority, making the locks easy to use.

Integrations

For hospitality operators it is important that their digital locks are “talking” their property management system, access control and other software. This is why the research is very important before implementing the locks in your properties.

Cost

The hardware and installation can be expensive, especially when it comes to a high number of properties or hotels. Cost varies depending on the brand and lock type. It usually is between $100 and $300. Together with the maintenance, implementing smart locks in a growing business can be a big investment. In the long term though the time saved, elevated security and guest experience cover the expense of having smart locks in properties.

Privacy

Some guests might be concerned about the privacy of their data when using a smart lock. This is no different from any guest data collection and it is important to be transparent and open about the use of the data collected. It is important to have a privacy policy, explaining to the guests how their data is stored, used and protected.

Technical support

High tech devices like smart locks require high maintenance and responsive technical support for troubleshooting. When choosing smart locks for your hospitality business, get opinion about the vendors’ support team from current users.

Conclusion

Still thinking about equipping your business with smart locks? Keep in mind the benefits of using this modern technology to secure your properties, elevate the guest experience and create efficiencies.

If some of the concerns still keep you away from smart locks, don’t give up on your contactless check-in experience.You can still offer it to your guests. Talk to our experts to learn more about how to do this.

Have questions about specific smart lock brands, functionality and integrations? Reach out and shoot your question here.

Talk to a smart lock agent now

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