Enso Connect + Mount: why we are partnering 

We are both agents of change within the hospitality industry, driving the convergence of hotels and vacation rentals. Mount empowers short-term rental businesses to differentiate themselves by offering hotel-like amenities and increasing revenue through the rental of popular equipment. Enso Connect enhances these offerings by seamlessly integrating them into the guest journey, thereby streamlining operations for property managers and elevating the overall guest experience.

For example, consider offering rental e-bikes through your property. With our integrated solution, guests can receive a “ride-the-city” deal before their arrival, allowing them to book and pay for the e-bikes online with ease. This simple addition not only provides travelers with a convenient and enjoyable vacation upgrade but also generates an additional $30-90 per booking for property operators.

By combining Mount’s amenity rental solutions with Enso Connect’s streamlined processes, property managers can enhance their offerings, improve operational efficiency, and increase their revenue potential, all while providing a superior experience for their guests.

Modern day guests want an experience, not just a place to stay  

We share a commitment to delivering a personalized guest experience through unique hospitality offerings, all facilitated by cutting-edge technology. Both Enso Connect and Mount are dedicated to enhancing the way guests interact with their accommodations by integrating innovative solutions that cater to individual preferences and needs.

Our shared values center around using technology to provide seamless, tailored experiences that not only meet but exceed guest expectations. By leveraging advanced tools and platforms, we aim to transform traditional hospitality practices, ensuring that every interaction is meaningful and every service is customized to enhance the overall guest journey.

This dedication to personalized service and technological integration enables us to offer exceptional value to both guests and property managers, setting new standards in the industry and driving the future of hospitality.

How it works for property managers 

How can busy operators manage additional amenities on top of their short-term rental property? There are logistics, maintenance, insurance and financial issues that require additional attention, time and effort. 

Mount takes care of this part. All property managers need to do is list amenities on the Mount platform and their team will do the rest. Guests will be able to rent out the amenities on property, day or night, from their phones. To end their rental, guests are required to return the rented amenity back on property, ensuring that the amenities are locked up and safe when they are not in use.

Enso Connect keeps all this under one roof, facilitating frictionless communication and payments, adjusting the upsell process to the needs of every lodging business.   

How it works for short-term rental guests 

With the Boarding Pass, Enso Connect’s web-based guest app, travelers are following a seamless digital guest journey from booking to checkout. Operators send the Boarding Pass link to their guests after the booking to let the journey begin. This one-stop guest portal is where travelers can get everything they need for a joyful stay, anytime they need it. It’s a vacation experience hub in your guests’ hands, literally. Vacation rental guests can receive personalized offers, order add-ons and pay on the go, while communicating with operators in real time.   

Offering rental amenities in vacation rentals: top concerns and solutions

Two main concerns related to offering rental amenities in short stay businesses are difficulty to implement and the additional issues/requests that can occur while offering a specific add-on. 

Here are some real life examples:     

Difficulty to implement – logistics, insurance, risks 

Many short-term rental operators don’t have the capacity to deal with the logistics and the liability issues of rental amenities. 

While it is understandable, knowing how busy managing short-term rentals can get, Mount can simplify these processes for operators. 

Mount allows hosts to add-on amenities to their property creating a new stream of revenue with little to no extra effort on their part. Hosts have the ability to manage their amenities virtually with the Mount platform at any time, from anywhere!

Many hosts and property managers are hesitant in adding amenities, especially electric ones to their properties because of the liability aspect. This is where Mount steps in. They are able to insure general injury liability for rental amenities like electric bikes and electric scooters, which would otherwise be hard to come by and very pricey for individuals looking to rent amenities on their own.

Need to deal with more customer issues     

Short-term rental property managers are concerned, and rightfully so, that offering upsells will increase the number of guest touch points. Meaning dealing with more customer issues, when things don’t go as planned. 

While this is a legitimate point for a business with limited resources, guest touch points can become opportunities. With the right tech, processes and guest communication, property managers can overcome the challenges related to work overload and start earning more money with upsells.

Conclusion 

The Enso Connect + Mount combo removes friction from the vacation rental upsell process, enhancing the guest experience and increasing revenue for operators. 

Enso Connect & Muse partnership Announcement

Enso Connect, A dynamic guest experience platform, has announced an integration with the leading cloud-based property management system Mews. Enso Connect and Mews partnership brings the full-service guest experience solution to boutique hotels across Mews’ user base.      

This partnership aligns perfectly with Mews’ mission to empower modern hoteliers by enhancing performance, maximizing revenue, and delivering exceptional guest experiences. With Enso Connect’s advanced automation and personalized guest interaction features now seamlessly integrated into Mews’ platform, boutique hotels can expect streamlined operations, improved guest satisfaction, and increased operational efficiency.

Together, Enso Connect and Mews are set to redefine the standards for boutique hotel management, providing a holistic solution that meets the evolving needs of the hospitality industry.

Enso Connect uses AI, smart home integrations, and data analytics to personalize and simplify guest interactions; from inquiry to check-out and beyond.

How the Enso Connect and Mews partnership benefits hoteliers?

With Enso Connect’s unified inbox and AI powered automations across SMS, Emails, Whatsapp and other forms of communication, operators have achieved 95% reduction in response times and improved performance without adding on labor costs.

This integration opens up an opportunity for hospitality operators to capitalize on guest data and market to past guests, driving more direct bookings straight from the Enso Connect platform.

Enso Connect’s experience lab is an engine that allows customization for all possible guest interactions.

From check-in and smart lock access, guest verification and data collection, to check-out and marketing to past guests, this operating system allows hospitality owners to tailor unique experiences at each step of the journey.

It also opens up new revenue streams by facilitating upsells, such as early check-ins, rented equipment, tour bookings, etc. 

Mews, the hospitality system of the future

Mews plays a critical role in independent hotels’ operations. It is designed to simplify and automate all operations for modern hoteliers and their guests.

From the booking engine to check-out, from front desk to revenue management, every process is easier, faster and more connected. And with the integrated Mews Payments ecosystem, every transaction is secure and seamless.

From independents to group brands, the Mews Hospitality Cloud acts as a central nervous system for property operations, guest experience, booking, payments and analytics.

Created by hoteliers for hoteliers, Mews is helping operators to make the most of their properties’ potential with new technologies shaping the industry and altering the guest experience. The company is transforming the entire industry with cloud solutions that make hospitality more rewarding for everyone.

Enso Connect: the hoteliers’ one-stop-shop for digital guest experience

Enso Connect digitizes guest interactions to enhance the work environment for hotel teams and deliver seamless experiences for hotel guests. By leveraging advanced automation and personalized communication tools, Enso Connect streamlines operations, allowing staff to focus on providing exceptional service.

Currently, Enso Connect is instrumental in crafting memorable experiences for hospitality businesses in over 44 countries. The partnership with Mews further strengthens the company’s foothold in digital hospitality, aligning with forward-thinking hoteliers who are eager to embrace innovative solutions.

This collaboration promises to not only bolster Enso Connect’s presence in the industry but also to foster closer relationships with hoteliers committed to modernizing their operations and elevating guest satisfaction. By integrating their expertise, both companies are poised to set new benchmarks in hospitality excellence and operational efficiency.